Troubleshooting

Tracker Offline or Not Updating

• My Tracker is Offline: Troubleshooting Guide
• Understanding Your Tracker's Device Status
• How to Use the Reboot Command
• How to Use the Ping Command

Wrong or Inaccurate Location

• Why is My Tracker Showing the Wrong Location?
• Understanding GPS Accuracy: What to Expect and How to Optimize Performance
• What is Cell Assist?

Battery, Charging & Power

• Where to Find Your Tracker's Battery Percentage
• How to Charge Your GL300 Tracker
• How to Charge Your GL501/521 Asset Tracker
• How to Charge Your Spytec Atlas Tracker
• How to Charge Your Spytec Atlas XL Tracker
• GL300 Real Time GPS Tracker: Battery Life Guide

See all 10 articles

App, Login & Account Access

• How to Change or Reset Your Password
• Troubleshooting the Hapn Mobile App
• How to Search for a Tracker in the Mobile App
• How to Re-subscribe to Text Message Alerts

Activation & IMEI Problems

• My IMEI Number Isn't Working: How to Solve This Issue
• How to Remove and Re-insert the SIM Card in Your GL300 Tracker
• How to Configure Your Tracker for International Usage: Region Select Guide