How to Use the Ping Command

The Ping Command allows you to request your tracker's current location immediately. This feature is part of our self-troubleshooting tools designed to help you diagnose tracker issues.

How the Ping Command Works

When you send a Ping Command:

• If your tracker is awake and connected to our network, it will report its position immediately.
• If your tracker has no network connection, the command will be queued and processed once connection is restored.
• If your tracker is in sleep mode (as part of an interval-based reporting schedule), the command will be processed when the tracker next wakes up.
  
  

How to Send a Ping Command

1. Log into app.gethapn.com or open your mobile app
2. Search for your tracker in the tracker list
3. Click on the tracker to view its information
4. Scroll down to the "Tracker Settings" section
5. Find and click the "Ping Device" button

Note: If you're using the web interface (app.gethapn.com), you can also find this command under the 'Asset and Tracker Management' section from the menu in the top left-hand corner.

What to Expect

After sending the command, you should see the tracker's location update on your map within a few minutes if the tracker is awake and connected. If not, the update will occur when the tracker next connects to the network.

Troubleshooting

If your tracker doesn't respond to the Ping Command:

• Check that your tracker has adequate battery power
• Ensure the tracker is in an area with network coverage
• Verify that the tracker's reporting interval settings aren't preventing immediate communication

For more help with offline trackers, please see our article: My tracker is offline, what should I do?