How to Use the Ping Command

Under tracker settings, you will now find self-troubleshooting options! These options will help you troubleshoot your device, as well as help diagnose any tracker issues.

One of these options is called the Ping Command. 

Note: On app.gethapn.com, this command can be found under the 'Asset and Tracker Management' section from the menu in the top left-hand corner. 

This command allows you to force the tracker to report its current position, as a one-time ping. In order for this to take effect, the tracker must be awake and connected to the platform.

• If the tracker is awake and has a stable connection, the Ping command will execute immediately.
• If the tracker has no connection to the platform and is in an area that has no chance of connection, the Ping command will not override the lack of connection. The Ping will execute when the tracker re-connects to the platform.
• If your tracker is set to an interval-based reporting mode or 2 hours, clicking the Ping command will not override this. The Ping will be executed when the tracker wakes up and reports.

If you find the tracker is not reconnecting, we recommend further troubleshooting with the tracker. Here is an article with more details: My tracker is offline, what should I do?