How to Charge Your Spytec Atlas Tracker

This guide covers how to charge your tracker and troubleshoot common charging issues.

Table of Contents

• Before You Start
• Quick Charging Guide
• Understanding the LED Lights
• When to Charge
• Troubleshooting
• Battery Tips
• Frequently Asked Questions
• Need Help?

Before You Start

⚠️ Important: Only use the original charging cable that came with your tracker. Do not use fast chargers or phone chargers - they can damage your tracker's battery.

 

Quick Charging Guide

What You Need

• Your Spytec Atlas tracker
• Original charging cable (USB-C or Mini USB)
• Standard USB wall adapter or computer USB port

Charging Steps

1. Connect the charging cable to your tracker's side port
2. Plug the other end into a wall adapter or computer
3. Check that the red LED starts flashing
4. Leave charging for 4-6 hours
5. When fully charged, the red LED will stay solid
    

Understanding the LED Lights

When to Charge

• Battery below 20%: Charge immediately
• Normal use: Charge every 7-10 days
• Low battery warning: Red LED flashes slowly when unplugged

You can check battery percentage anytime in the Hapn app.

 

Troubleshooting

Tracker Won't Charge (No LED Light)

1. Check connections
   • Ensure cable is firmly connected at both ends
   • Try a different outlet or USB port
2. Test equipment
   • Try a different charging cable (same type)
   • Use a wall adapter instead of computer USB
3. Inspect hardware
   • Check charging port for debris
   • Look for cable damage

Still Not Working?

Try a Reset:

1. Unplug the charger
2. Hold the power button for 15 seconds
3. Wait 1 minute
4. Press power to turn on
5. Try charging again

Battery Tips

• Don't let the battery fully drain regularly
• Charge at room temperature
• Unplug when fully charged
• Expected battery life: 7-10 days per charge

Frequently Asked Questions

Q: Can I use a phone fast charger?
A: No. Use only standard 5V/1A chargers to avoid damage.

Q: Which cable does my tracker use?
A: Models from 2022+ use USB-C. Older models use Mini USB. Check your cable to confirm.

Q: Can I use the tracker while charging?
A: Yes, but it's best to let it fully charge first.

Q: How long does the battery last?
A: Up to 14 days with normal use (1-minute updates when moving).

 

Need Help?

If your tracker still won't charge after trying these steps:

1. Take photos of:
   • The charging port
   • Your charging cable
2. Contact support with the photos:
   • 📧 Email: support@gethapn.com
   • Submit a ticket here