What is Cell Assist?

Until now, most GPS trackers, including Hapn trackers, were limited to obtaining location from GPS satellites. GPS technology is extremely accurate, however, there are a variety of locations and scenarios where getting a GPS signal can be difficult or impossible - good examples are tracking indoors and in certain urban areas with large buildings.

With our new Cell Assist, we are taking tracking beyond GPS, by incorporating cellular positioning whenever the devices cannot obtain a satellite signal and gaining better insight into where the tracker is located at all times!

Table of Contents

1. The Benefits of Cell Assist
2. How Cell Assist Locations Appear on the Map
3. How to Access Cell Assist

The Benefits of Cell Assist

• Speed and Improved Location Precision: Pairing our multi-network structure with our low latency platform, Cell Assist offers fast location updates using a wide range of cellular towers.
• Enhanced Battery Life: Since the devices are not continuously searching for a signal, users will notice an extended battery life on their trackers.
• Seamless Integration: Cell Assist blends beautifully into our Hapn apps, providing easy to read information and updates.
• Natural Language Summaries: Get detailed tracker statuses using natural language, providing a clear picture of your assets' locations.
• Works with the Hapn API: Third-party developers using the Hapn API will get access to cellular location data powered by Cell Assist.
• Privacy and Security: Rest assured, Cell Assist operates securely within the Hapn platform, safeguarding your data.

How Cell Assist Locations Appear on the Map

When GPS isn't available, your tracker will estimate its location using nearby WiFi networks or cell towers. Since these positions are less precise than GPS, they are displayed differently on the map so you can always know what type of signal is being used.

• WiFi Location – An amber/yellow halo shows the area where the tracker could be (typically within ~50–200 ft). The pin is placed at the WiFi access point used to estimate the position.
  • 📝 Note: Only specific trackers utilize WiFi location. The trackers that support WiFi location are: Atlas Mini, HPN-A03, and HPN-A78.
• Cell Tower Location – A pink halo shows a larger area of possibility (typically ~0.25–1 mile). The pin is placed at the cell tower the tracker connected to.

These visual indicators make it easy to understand the confidence level of your tracker's current location at a glance.

How to Access Cell Assist

Cell Assist is available now in our web application and the latest version of our mobile apps – at no additional cost! If your trackers lose a GPS signal, they will automatically begin using Cell Assist to obtain location.