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How to Re-subscribe to Text Message Alerts

Kayla H.
  • Updated

Contents

Overview

If you've been unsubscribed from Hapn text message alerts, you'll need to re-subscribe at the carrier level before you can receive SMS notifications again. Simply enabling SMS alerts in the Hapn app won't work if you've been unsubscribed from our messaging service.

Quick Solution: Text "START" to 90922 to re-subscribe.

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Why You Might Be Unsubscribed

You may have been unsubscribed from SMS alerts if you:

  • Replied "STOP" to a previous Hapn text message
  • Used carrier blocking features to block messages from our number
  • Changed phone numbers without updating your Hapn account
  • Had delivery failures that caused automatic unsubscription
  • Contacted your carrier to block promotional messages

Important: Once unsubscribed at the carrier level, the Hapn app cannot override this setting. You must re-subscribe through the SMS system first.


How to Re-subscribe

Step 1: Send the Re-subscription Text

  1. Open your phone's messaging app
  2. Create a new text message
  3. Enter the phone number: 90922
  4. Type the message: START (case doesn't matter)
  5. Send the message

Step 2: Wait for Confirmation

You should receive a confirmation message within a few minutes that reads:

"You have successfully been re-subscribed to messages from this number. Reply HELP for help. Reply STOP to unsubscribe. Msg&Data Rates May Apply."


Verifying Your Re-subscription

Check Your Hapn Account

  1. Log in to the Hapn app or web platform
  2. Go to your account settings or alert preferences
  3. Ensure SMS/text alerts are enabled for the notifications you want
  4. Verify your phone number is correct in your account

Test with a Simple Alert

  1. Create a test alert (such as a low battery alert with a high threshold)
  2. Wait for the alert to trigger or trigger it manually if possible
  3. Check if you receive the SMS notification


Setting Up Alerts After Re-subscribing

Once you've re-subscribed to SMS messages, you can configure text alerts in your Hapn account:

  1. Access the Alerts section in the web app
  2. Create or edit alerts you want to receive via SMS
  3. Select SMS/Text as the notification method
  4. Save your alert settings

For detailed instructions on setting up alerts, see our Alert Configuration Guide.


Troubleshooting

If You Don't Receive a Confirmation Message

  • Wait up to 30 minutes - SMS delivery can sometimes be delayed
  • Check your phone number - Ensure you're texting from the number associated with your Hapn account
  • Verify the number - Make sure you're texting 90922, not a different number
  • Check your spam/blocked folder - Some phones filter unknown numbers

If Re-subscription Doesn't Work

  • Contact your carrier - Ask if they're blocking short code messages (like 90922)
  • Try from a different phone - Test if the issue is device-specific
  • Update your Hapn account - Ensure your phone number is current in your account settings
  • Wait 24 hours - Some carrier systems have delays in processing subscriptions

If You Still Don't Receive Alerts After Re-subscribing

  1. Check your Hapn alert settings - Ensure SMS is selected as a notification method
  2. Verify your phone number - Make sure it's correct in your account
  3. Test with multiple alert types - Try both boundary and battery alerts
  4. Check your phone's message blocking - Ensure Hapn numbers aren't blocked

Important Notes

Message and Data Rates

  • Standard SMS rates apply - Check with your carrier about messaging costs
  • No premium charges - Hapn doesn't charge extra for SMS alerts beyond normal carrier rates

Managing Your Subscription

  • Reply STOP to any Hapn message to unsubscribe again
  • Reply HELP to get assistance information
  • Update your phone number in your Hapn account if you change numbers

Privacy and Compliance

  • We only send relevant alerts - No promotional or marketing messages
  • Unsubscribe anytime - You can always opt out by replying STOP
  • Account-based alerts only - We only send alerts related to your tracker activity

Still having issues? Contact our support team at support@gethapn.com or submit a ticket.

When contacting support about SMS issues, please include:

  • Your phone number (for verification)
  • Whether you received the confirmation message
  • Any error messages you've encountered
  • Your carrier/mobile provider name
 

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