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How to Configure Your Tracker for International Usage: Region Select Guide

Kayla H.
  • Updated

IMPORTANT NOTE: Before traveling internationally with your tracker, please contact our support team to verify coverage in your destination country. While our service works in many countries worldwide, coverage is not available in all countries. Contact support@gethapn.com to confirm support for your travel destinations.

Contents

What is Region Select?

Region Select determines which cellular networks your tracker can connect to. The Hapn platform offers two Region options:

  • USA + Canada: Optimized for tracking within the United States and Canada using 4G LTE networks
  • International: Configured for tracking in countries outside the USA and Canada, utilizing both 4G LTE and 2G networks depending on the location

While the USA + Canada option uses 4G LTE exclusively, the International option provides flexibility by connecting to 2G networks in locations where 4G may not be available. This dual-network capability helps maximize your tracker's coverage when traveling abroad. Changing the Region setting allows your tracker to connect to the appropriate cellular networks based on your location when traveling internationally.

When to Change Region Settings

Change your tracker's Region settings in these situations:

  • Before traveling internationally with your tracker
  • When returning to the USA or Canada after international travel
  • If you plan to use your tracker in a different country for an extended period

IMPORTANT: Always change Region settings while your tracker is still in the USA. This ensures the configuration command can be properly received and processed by your device.

How to Change Region Settings

  1. Ensure your tracker is powered on and connected to the Hapn platform

  2. Mobile App Method:

    1. Log in to your Hapn mobile app
    2. Tap on the specific tracker you want to configure
    3. Scroll down to the "Tracker Options" section
    4. Tap on "Tracker Settings"
    5. Find and tap on "Region Select"
    6. Choose your desired region:
      • USA + Canada: For use within North America
      • International: For use in other countries
    7. Save your changes

  3. Web App Method:

    1. Log in to your Hapn account at app.gethapn.com
    2. Option 1:
      1. Click directly on the tracker you want to configure
      2. Scroll to the "Tracker Options" section
      3. Click on "Tracker Settings"
      4. Find "Region Select" and make your selection
    3. Option 2:
      1. Click on the menu icon in the top left corner
      2. Select "Asset and Tracker Management"
      3. Find and click on the tracker you want to modify
      4. Navigate to "Tracker Settings"
      5. Find "Region Select" and make your selection
    4. Save your changes

  4. Allow 5-10 minutes for the setting to take effect

Screenshot_052025_031158_PM.jpg

The change is sent as an "Over the Air" command, which requires your tracker to have an active connection to receive the new configuration.


Important Limitations

  • Location requirement: Region settings can only be changed while the tracker is physically located in the USA
  • Timing is crucial: Make the change BEFORE leaving the country when traveling internationally
  • Return procedure: Remember to switch back to USA + Canada mode upon returning to the United States
  • Connection needed: Your tracker must be powered on and have cellular connectivity for the change to process


Troubleshooting

If you've already traveled internationally before changing Region settings and your tracker isn't connecting:

  1. Check your current country's support status: While all Hapn subscriptions support international tracking, coverage varies by country. Some countries may have limited or no cellular coverage for our service.

  2. Ensure your tracker is properly configured: Verify that you've selected the "International" option in the Region Select settings.

  3. Contact our support team: If you're experiencing connection issues while traveling internationally, contact support to verify whether your current location is supported and explore possible solutions.

Remember that changing Region settings must normally be done while in the USA, but our support team may be able to help with specific situations when you're already abroad.


For assistance, contact our support team at support@gethapn.com or submit a ticket.

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