If you previously cancelled or paused a tracker, you can restart service on the same device — no new tracker or IMEI needed. Reactivating a cancelled tracker and resuming (unpausing) a paused one both happen on your Billing page.
On the web app
- Log in at app.gethapn.com and go to Settings → Billing.
- For a cancelled tracker: scroll to Recently Cancelled and click Reactivate next to the device.
- For a paused tracker: find it in your active list and click Resume to unpause it.
- Confirm when prompted. Service resumes on that tracker.
If you don't see your tracker in either place, it may need to be added as a new device — see How to Add a New or Additional Device to Your Service. If your card has expired, update it first: How to Update Your Payment Information.
On the mobile app
- Open the Hapn app and sign in.
- Open your account/billing settings.
- Find the cancelled or paused tracker and tap Reactivate or Resume, then confirm.
After reactivating
Your tracker returns to your active list and begins reporting again. If it doesn't come online shortly, see My Tracker is Offline: Troubleshooting Guide.
Need help?
Reach us any time via 24/7 live chat, submit a ticket, or email support@gethapn.com.
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