How to Add a New or Additional Device to Your Service

You can add a new GPS tracker to your existing Hapn account in a few minutes. Have your new tracker's IMEI number (printed on the device or its packaging) and a payment method ready.

Before you start

• Adding a device is done by an account administrator. If you're a Collaborator and don't see the option, ask an Admin on your account to add the device.
• Have the tracker's IMEI ready — see Where do I Find my Tracker's IMEI Number?

Add a device from the web app

1. Log in at app.gethapn.com and go to Settings → Billing.
2. Click Activate a new tracker.
3. Enter the tracker's IMEI number when prompted.
4. Choose a subscription plan for the new device.
5. Optionally add TrackerCare Plus protection — see What is TrackerCare?
6. Confirm your billing details and complete activation.

You can also activate directly at checkout.gethapn.com by signing in and entering the IMEI.

After adding your device

Your new tracker appears in your account and on the map. If it doesn't come online, power it on and take it outside for a few minutes, then see My Tracker is Offline: Troubleshooting Guide.

Need help?

Reach us any time via 24/7 live chat, submit a ticket, or email support@gethapn.com.