Skip to main content

How to Replace a Tracker

Kayla H.
  • Updated

Contents

Before You Begin

Important Limitations

Before replacing your tracker, please note these important limitations:

  • At this time, trackers can only be replaced on the web app (app.gethapn.com) 
  • You can only replace a tracker with the same model
  • If you need a different model, you'll need to cancel your current subscription and add a new device (see How to Add a New Device) OR reach out to customer service for assistance, click here to do so. 
  • Once a tracker is removed from your account, its tracking history will no longer be available

Saving Your Tracking History

We recommend downloading any important tracking history before replacing your device:

  1. Go to the Reports section in the web app
  2. Select the report type you need
  3. Apply filters for the date range and tracker
  4. Click "Export CSV" to download the data

For detailed instructions on exporting data, see our Report Exporting Guide.


Replacing a Tracker on the Website

To replace a tracker on the website, follow these steps:

  1. Log in to app.gethapn.com using a web browser
  2. Click 'Settings' from the menu on the left of the screen
  3. From the drop-down, select 'Billing'
  4. Select the device you wish to replace from the list 
  5. Click "Replace Tracker" on the tracker card 
  6. Enter the new IMEI number and click 'Next' to move 
  7. You'll receive a confirmation message when the replacement is complete

Screenshot_100625_120837_PM.jpg

Replacing a Tracker on the Mobile App

  1. Log in to the Hapn mobile app
  2. Tap the menu icon in the bottom right corner of the screen
  3. Scroll down to the "Account" section and select 'Subscription Management'
  4. Search for the tracker you're looking to replace 
  5. Click "Replace Tracker" on the tracker card 
  6. Enter the new IMEI number and click 'Next' to move 
  7. You'll receive a confirmation message when the replacement is complete

Finding Your IMEI Number: If you need help locating the IMEI number on your new device, see our guide on How to Find Your Tracker's IMEI Number.

 

After Replacement

Once your tracker has been replaced:

  1. The new tracker will immediately be active on your Hapn account
  2. Your subscription and billing information will automatically transfer to the new device
  3. You'll need to set up the new physical tracker to begin reporting its location

To ensure your new tracker appears on the map, follow the steps in our guide on How to Get Your Tracker Connected to the Hapn Map.

 

Related Articles

Related articles

Comments

0 comments

Article is closed for comments.