How to Replace a Tracker

Contents

• Before You Begin
  • Important Limitations
  • Saving Your Tracking History
• Replacing a Tracker on the Website
• Replacing a Tracker on the Mobile App
• After Replacement
• Related Articles

Before You Begin

Important Limitations

Before replacing your tracker, please note these important limitations:

• You can only replace a tracker with the same model
• If you need a different model, you'll need to cancel your current subscription and add a new device (see How to Add a New Device)
• Once a tracker is removed from your account, its tracking history will no longer be available

Saving Your Tracking History

We recommend downloading any important tracking history before replacing your device:

1. Go to the Reports section in the web app
2. Select the report type you need
3. Apply filters for the date range and tracker
4. Click "Export CSV" to download the data

For detailed instructions on exporting data, see our Report Exporting Guide.

Replacing a Tracker on the Website

1. Log in to app.gethapn.com using a web browser
2. Click the gear icon (⚙️) in the upper right corner
3. Select the "Billing" tab from the top menu
4. Click "Replace an active tracker" from the dropdown options
5. Select the device you wish to replace from the list and click "Next"
6. Enter the IMEI number of your new device
7. Click "Replace the Tracker" to confirm
8. You'll receive a confirmation message when the replacement is complete

Replacing a Tracker on the Mobile App

1. Log in to the Hapn mobile app
2. Tap the menu icon in the bottom right corner of the screen
3. Scroll down to the "Preferences" section and tap "Account"
4. Click the three dots (⋮) in the top right corner of the Account screen
5. Select "Replace a tracker" from the popup menu
6. Verify your account by entering your login credentials
7. Select the device you wish to replace from the list and tap "Next"
8. Enter the IMEI number of your new device
9. Tap "Replace" to confirm the swap

Finding Your IMEI Number: If you need help locating the IMEI number on your new device, see our guide on How to Find Your Tracker's IMEI Number.

After Replacement

Once your tracker has been replaced:

1. The new tracker will immediately be active on your Hapn account
2. Your subscription and billing information will automatically transfer to the new device
3. You'll need to set up the new physical tracker to begin reporting its location

To ensure your new tracker appears on the map, follow the steps in our guide on How to Make Sure Your Tracker Gets Picked Up on the Hapn Map.

Related Articles

• How to Add a New Device to Your Account
• How to Find Your Tracker's IMEI Number
• How to Make Sure Your Tracker Gets Picked Up on the Hapn Map
• How to Export and Use Report Data