Contents
Before You Begin
Important Limitations
Before replacing your tracker, please note these important limitations:
- At this time, trackers can only be replaced on the web app (app.gethapn.com)
- You can only replace a tracker with the same model
- If you need a different model, you'll need to cancel your current subscription and add a new device (see How to Add a New Device) OR reach out to customer service for assistance, click here to do so.
- Once a tracker is removed from your account, its tracking history will no longer be available
Saving Your Tracking History
We recommend downloading any important tracking history before replacing your device:
- Go to the Reports section in the web app
- Select the report type you need
- Apply filters for the date range and tracker
- Click "Export CSV" to download the data
For detailed instructions on exporting data, see our Report Exporting Guide.
Replacing a Tracker on the Website
To replace a tracker on the website, follow these steps:
- Log in to app.gethapn.com using a web browser
- Click 'Settings' from the menu on the left of the screen
- From the drop-down, select 'Billing'
- Select the device you wish to replace from the list
- Scroll down to find "Replace Tracker"
- Enter the new IMEI number and click 'Next' to move
- You'll receive a confirmation message when the replacement is complete
After Replacement
Once your tracker has been replaced:
- The new tracker will immediately be active on your Hapn account
- Your subscription and billing information will automatically transfer to the new device
- You'll need to set up the new physical tracker to begin reporting its location
To ensure your new tracker appears on the map, follow the steps in our guide on How to Make Sure Your Tracker Gets Picked Up on the Hapn Map.
Comments
0 comments
Article is closed for comments.