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How to Cancel Your Service Plan

Kayla H.
  • Updated

This guide will walk you through the process of canceling your Hapn GPS tracker subscription. You can cancel through either the web app or mobile app, following the steps below.

Contents

Important Information Before Canceling

Before you proceed with cancellation, please note:

  • Once your subscription is canceled, your tracker will be deactivated and removed from your account
  • We recommend downloading your tracking history data before canceling
  • Your tracker will remain active until the end of your current billing cycle
  • If you need to resume service later, you'll need to reactivate your device

Consider Pausing Instead: If you only need to temporarily stop service, you can pause your subscription for up to 3 months instead of canceling completely.

Canceling Through the Web App

Step 1: Access Your Account

  1. Visit app.gethapn.com in your web browser
  2. Log in using your email and password

Step 2: Navigate to Billing Settings

  1. Click the gear icon (⚙️) in the upper right corner of the screen
  2. Select the "Billing" tab from the menu across the top

Step 3: Start the Cancellation Process

  1. Click "Cancel payment plan for an active tracker"
  2. For security verification, enter your password when prompted

Step 4: Select Your Tracker

  1. You'll see a list of your active trackers
  2. Click the "Select" button next to the device you wish to cancel

Step 5: Review Pause Option

  1. You'll be presented with an option to temporarily pause your subscription
  2. If you prefer to pause instead of cancel, select the pause option and duration
  3. To continue with cancellation, click "Continue to cancel" in the bottom right corner

WA_-_Cancel_Pause_Option.png

Step 6: Provide Feedback

  1. Select your reason for cancellation from the dropdown menu
  2. This feedback helps us improve our service
  3. Click "Cancel subscription" to confirm

Step 7: Confirm Cancellation

  1. You'll receive a confirmation that your subscription has been canceled
  2. Your tracker will remain active until the end of your current billing cycle


Canceling Through the Mobile App

Step 1: Open the Mobile App

  1. Launch the Hapn mobile app on your device
  2. Sign in with your email and password if not already logged in

Step 2: Access the Menu

  1. Tap the menu icon in the bottom right corner of the screen

Step 3: Navigate to Account Settings

  1. Scroll down to the "Preferences" section
  2. Tap on "Account"

Step 4: Start the Cancellation Process

  1. Click the three dots (⋮) in the top right corner of the Account screen
  2. Select "Cancel plan for a tracker" from the popup menu

Step 5: Complete Cancellation

  1. Select the tracker you wish to cancel
  2. Choose your reason for cancellation from the options provided
  3. Tap "Cancel subscription" to confirm
  4. You'll receive confirmation that your subscription has been canceled


After Cancellation

  • Your tracker will continue to function normally until the end of your current billing period
  • After this date, the tracker will no longer send updates to your account
  • You will no longer be charged for the subscription
  • The tracker will be removed from your account

If you wish to resume service in the future, please see our guide on How to Reactivate a Device.


Getting Help

If you don't have access to your account or experience difficulties with the cancellation process, please contact our support team:

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