How to Update Your Payment Information

Contents

• Updating Payment Information on the Website
• Updating Payment Information on the Mobile App
• Frequently Asked Questions

This guide will show you how to update the payment method for your GPS subscription.

Note: We currently accept major debit/credit cards and Klarna for installment payments.

Updating Payment Information on the Website

1. Log in to your account

   • Visit app.gethapn.com in your web browser
   • Enter your email and password

2. Access billing settings

   • Click the gear icon (⚙️) in the upper right corner
   • Select the "Billing" tab from the top menu
   • Click "Update Billing"

3. Verify your identity

   • Enter your account password when prompted
   • Click "Update" to proceed

4. Enter new payment details

   • Input your new credit/debit card information
   • Update your billing address if needed
   • Click "Save Changes" in the bottom right corner

Updating Payment Information on the Mobile App

1. Log in to the mobile app

   • Open the Hapn mobile app on your device
   • Sign in with your email and password

2. Navigate to account settings

   • Tap the menu icon in the bottom right corner
   • Scroll down to the "Preferences" section
   • Tap on "Account"

3. Access billing options

   • Tap the three dots (⋮) in the top right corner
   • Select "Update Billing" from the popup menu

4. Verify your identity

   • Enter your account password when prompted
   • Tap "Update" to proceed

5. Enter new payment details

   • Input your new credit/debit card information
   • Update your billing address if needed
   • Tap "Save Changes" in the bottom right corner

Frequently Asked Questions

When will my new payment method be charged?
Your new payment method will be used for your next billing cycle and any future charges.

Can I use PayPal or other payment methods?
Currently, we only accept major credit/debit cards and Klarna for installment payments.

How do I get copies of invoices or check my billing date?
For invoice copies or information about your next billing date, please contact our support team directly.

How do I change my subscription plan?
To upgrade, downgrade, or make any changes to your subscription plan, please contact our support team who will assist you with the process.

What happens if my payment method is declined?
If your payment is declined, you'll receive a notification, and we'll attempt to charge your card again. You can update your payment information at any time to ensure uninterrupted service.

How secure is my payment information?
All payment details are encrypted and processed securely through our payment processor. We do not store complete credit card information on our servers.

Need more help? Contact our support team at support@gethapn.com or submit a ticket.