How to Temporarily Pause Your GPS Service

Contents

• About Pausing Service
• How to Pause Your Subscription
• What Happens During a Pause
• Resuming Your Service
• Frequently Asked Questions

About Pausing Service

Hapn offers a convenient option to temporarily pause your GPS tracking subscription for up to 3 months. This feature is ideal when you don't need active tracking for a period of time but plan to resume service later.

Important Notes:

• Pausing is only available through the web app (not the mobile app)
• Pauses take effect immediately
• You'll receive credit for any unused days in your current billing cycle
• Maximum pause duration is 3 months

How to Pause Your Subscription

Follow these simple steps to pause your GPS service:

1. Access the web app

   • Go to app.gethapn.com in your web browser
   • Log in with your email and password

2. Navigate to billing settings

   • Click the menu in the upper left corner of the screen
   • From the "Settings" section, select "Billing"

3. Start the cancellation process

   • Click "Cancel plan for a tracker" from the available options
   • For security verification, enter your password when prompted

4. Select your tracker

   • You'll see a list of your active trackers
   • Click the "Select" button next to the device you wish to pause

5. Choose the pause option

   • On the cancellation screen, you'll see an option to temporarily pause your subscription
   • Select how long you'd like to pause (1, 2, or 3 months)
   • Click "Pause subscription" to confirm
     
     

6. Confirm and complete

   • You'll receive a confirmation message that your subscription is now paused
   • Click "Done" to complete the process

What Happens During a Pause

While your subscription is paused:

• You will not be billed for the duration of the pause
• Your tracker will not send live location updates
• You will still have access to your account and historical tracking data
• All alert notifications will be suspended
• Any unused days from your current billing cycle will be credited to your account

Resuming Your Service

Your service will automatically resume after your selected pause period ends. At that time:

• Your tracker will begin sending location updates again
• Billing will restart (with any credited amount applied)
• Alert notifications will be reactivated

To resume service early: If you want to resume service before your scheduled pause ends, you can reactivate your device at any time by following the steps in our How to Reactivate Your Device guide.

Frequently Asked Questions

Can I pause multiple trackers?
Yes, you can pause each tracker individually by repeating the pause process for each device.

Will I lose my historical data during a pause?
No, you'll maintain access to all historical tracking data during the pause period.

Can I extend my pause beyond 3 months?
No, the maximum pause duration is 3 months. For longer periods, you may need to cancel and reactivate your service.

What happens to my boundaries and alerts during a pause?
Your boundaries and alerts remain configured in your account but are not active during the pause period. They will automatically reactivate when your service resumes.

Need more help? Contact our support team at support@gethapn.com or submit a ticket.