How to Cancel Your Service Plan – Hapn Help Center

Applies to: the Hapn web app at app.gethapn.com and the Hapn mobile app.

Before you cancel

Your tracker stays active until the end of your current billing cycle.
Once cancelled, the tracker is deactivated and moved to your Recently Cancelled list — you can reactivate it later without buying a new device.
If you only need a break, consider pausing instead — you can pause a monthly subscription for up to 3 months. (Pausing isn't available on annual plans, which can only be cancelled.) See How to Temporarily Pause Your GPS Service.
Want to keep your history? Export it before cancelling — see How to Export and Use Report Data.

Log in at app.gethapn.com and go to Settings → Billing. On the Subscriptions tab, your trackers are listed under Active Trackers.
Find the tracker you want to cancel and click Cancel on its card.
You may be offered a discount or the option to pause instead. To continue, choose No, I want to cancel permanently (on the pause offer) or the continue-cancelling option on a discount offer.
Select a cancellation reason, select Continue with cancellation, then Confirm Cancellation. The tracker moves to your Recently Cancelled list.

Tap Menu in the bottom bar, then Settings → Billing.
On the Subscriptions tab, find the tracker and tap Cancel.
The same steps follow as on the web: decline any pause or discount offer, pick a reason, tap Continue with cancellation, then Confirm Cancellation.

The tracker keeps working until your current cycle ends, then stops reporting and appears under Recently Cancelled. To restart service later, see How to Reactivate, Resume, or Unpause Your Tracker.

Reach us by phone at 877-212-7400, chat, submit a ticket, or email support@gethapn.com.