Skip to main content

How to Temporarily Pause Your GPS Service

Kayla H.
  • Updated

Contents

Applies to: the Hapn web app at app.gethapn.com and the Hapn mobile app.

About Pausing Service

Hapn offers a convenient option to temporarily pause your GPS tracking subscription for up to 3 months. This feature is ideal when you don't need active tracking for a period of time but plan to resume service later.

Important Notes:

  • Pauses take effect immediately
  • You'll receive credit for any unused days in your current billing cycle
  • Maximum pause duration is 3 months

How to Pause Your Subscription 

Follow these simple steps to pause your GPS service on the web app:

  1. Access the web app
    • Go to app.gethapn.com in your web browser
    • Log in with your email and password
  2. Navigate to billing settings
    • Click "Settings" in the menu on the left of the screen
    • Select "Billing" from the settings list
  3. Select your tracker
    1. You'll see a list of your active trackers
    2. Click "Pause" from the available options
  4. Confirm and choose the pause option
    1. Click 'Yes, pause my plan.'
    2. Select how long you'd like to pause (1, 2, or 3 months)
    3. Click "Confirm pause" to finish the process

On the mobile app

  1. Tap Menu in the bottom bar, then Settings → Billing.
  2. On the Subscriptions tab, find the tracker and tap Pause.
  3. Confirm, choose how long to pause (1, 2 or 3 months), and confirm the pause.


What Happens During a Pause

While your subscription is paused:

  • You will not be billed for the duration of the pause
  • Your tracker will not send live location updates
  • You will still have access to your account and historical tracking data
  • All alert notifications will be suspended
  • Any unused days from your current billing cycle will be credited to your account


Resuming Your Service

Your service will automatically resume after your selected pause period ends. At that time:

  • Your tracker will begin sending location updates again
  • Billing will restart (with any credited amount applied)
  • Alert notifications will be reactivated

To resume service early: If you want to resume service before your scheduled pause ends, you can reactivate your device at any time by following the steps in our How to Reactivate Your Device guide.


Frequently Asked Questions

Can I pause multiple trackers?
Yes, you can pause each tracker individually by repeating the pause process for each device.

Will I lose my historical data during a pause?
No, you'll maintain access to all historical tracking data during the pause period.

Can I extend my pause beyond 3 months?
No, the maximum pause duration is 3 months. For longer periods, you may need to cancel and reactivate your service.

What happens to my boundaries and alerts during a pause?
Your boundaries and alerts remain configured in your account but are not active during the pause period. They will automatically reactivate when your service resumes.

Need more help? Contact our support team at support@gethapn.com or submit a ticket. You can also call support at 877-212-7400 or chat with us — see How to Contact Hapn Support for hours.

Related help

Related articles

Comments

0 comments

Article is closed for comments.