How do I set up alerts and notifications?

Alerts and notifications are great for keeping you informed about your tracker's location and activities. Review the steps below to set up real-time notifications. Take a tour of the new Alerts system here!

• Navigating to the notification management page
• How do I create an alert?
• How do I edit an existing alert?

Please note: Most alert settings can only be managed through the website app: app.gethapn.com. However, you can set your alerts on "Do Not Disturb" mode through the mobile app. Click here for these steps.

Navigating to the Alerts management page

Step 1: Log in to our app from a web browser: app.gethapn.com.

Step 2: Once logged in, click Alerts from the menu in the top left-hand corner.

Step 3: From here, you can create or configure your alerts based on your preferences:

How do I create an alert?

To create a new alert, click on 'Create Alert' in the top right-hand corner of the Alerts page. Then customize the alert to your liking such as creating a name and description, etc:

• You can set up the alert to be active during a schedule throughout the week. Outside of the times, picked, no alerts will be sent even if other conditions are met.
• Select the trackers you want to receive the specific alert.
• Set up specific recipients to receive the alert, including Users on your account. 
  
  

How do I edit an existing alert? 

To edit or delete an alert, click on the three dots next to the alert you want to manage:

Setting up "Do Not Disturb" through the Mobile app: 

On the mobile app, you can snooze your alerts and put them on "Do Not Disturb" mode. Follow the steps below for instructions:

Step 1:  Log in to your account from the mobile app

Step 2: Tap on the menu icon on the bottom right-hand side.

Step 3:  Under the Preferences section, tap "Alerts and Notifications" 
Step 4: Check the icon on the right-hand side to enable "Do Not Disturb" mode and silence your alerts. Hit "Save Changes" at the bottom when finished.