Frequently Asked Questions: Hapn Platform – Hapn Help Center

This article will outline frequently asked questions regarding the mobile app and include the different features the Hapn mobile app has to offer!

Q. Where can I track my devices?

A. Our platform can be accessed on our web platform and mobile app which is available on both Apple and Android devices:

Q. How much does your subscription plan cost?

A. We have two different subscription plans:

Monthly - $30/month. Pay month-to-month with no contract or cancellation fees.
Annual - $25/month annual plan. Get $60 in savings a year while still paying monthly.

For more information on our plans, click here.

Q. How can I see where my tracker has been?

A. There are two different ways to review your tracker's recent activity on your account:

Tracker Activity - Allows you to see the 25 most recent trips and stops from your tracker
Time Machine - Go back in time to see your tracker travel along the map.

Click here to learn more about viewing your tracker's activity.

Q. How do I track my device live?

A. Tap on the tracker icon on the map to see your tracker move in real-time. Click here for more information on tracking your device live.

Q. How do I see my tracker's battery percentage?

A. The battery percentage will be shown on the tracker activity card which displays the most recent information that your tracker reported such as the address, time, and the current status of your tracker. To see the battery percentage, scroll down on the activity card.

Q. How do I change the map mode?

A. You can change the way your map style appears on your account. There are four different modes: Light, Dark, Satellite and Mono light. Click here for the steps to change your map mode.

Q. How do I change my tracker icon?

A. Customizing the look of a tracker on an account is easy. Using the Hapn platform, you can change the name of your tracker, selecting the color as it appears on your map, and changing the icon.
Click here for the steps to customize your tracker.

Q. How do I set up my alerts and notifications?

A. Alert settings can only be managed through the website platform: app.gethapn.com. However, alerts can be silenced using the 'Do not Disturb' setting through the mobile app. Click here for these steps.

Q. How do I add a tracker to my account?

A. You may want to add an additional device to your account as a way to track multiple assets. There is no limit to the number of trackers on one account, however, each tracker needs its own subscription plan. Click here for the steps on adding a new device.

Q. How do I replace a tracker?

A. There are many reasons why a tracker may need to be replaced, ranging from a hardware defect or a need to upgrade your device. Replacing a tracker allows you to replace a tracker on your existing subscription plan. Click here to learn more about replacing a tracker.

Q. How do I use Time Machine?

A. Time Machine is a feature that allows you to travel back in time and follow your tracker's timeline throughout a 24-hour period of time. Click here to learn more about Time Machine.