How do I Replace a Tracker?

There are several reasons why a tracker may need to be replaced. If your device ends up needing a replacement, follow these steps to get the device activated on your account.

• Website
• Mobile App

Please note: A device can only be replaced by the Account Owner. If you are an Admin or Collaborator on an account, you will not have permission to replace a device on the account. 

Website:

Step 1: Log in to our app from a web browser: app.gethapn.com

Step 2: Once logged in, you can click the Gear Wheel in the upper right corner OR your Initials > Settings

Step 3: On the right-hand side of the menu, click the option and select "Replace an active tracker." from the drop-down.

Step 4: Here you will see a list of your active device(s). Select the device you wish to replace and select "Next."

Step 5: Enter the IMEI of the new device and select 'Replace the Tracker." You'll receive a confirmation message once complete. 

Please Note: If you are unable to find your IMEI number, please follow the steps from this article: Where do I Find my Trackers IMEI Number?

Step 6: Once the replacement is complete, the tracker will be live on your Hapn account. Follow these steps to get the tracker online:

• Charge Up: Ensure your tracking device is fully charged.
• Power On: Turn on your tracking device using the power button located on the top of the device.
• Connect: If not immediately connected to our GPS satellite network, walk or drive around outside for 5 to 10 minutes.
  
  

Mobile App:  

Step 1: Log into your account from the mobile app

Step 2: Tap the menu icon on the bottom right-hand side. 

Step 3: Scroll down to the 'Preferences' section and tap 'Account.'
Step 4: Click the  button on the right-hand side. 

Step 5: On the pop-up menu, select 'Replace a new tracker.'
Step 6: Verify your account by re-entering your login information.

Step 6: The list of active devices on your account will appear. Select the device you wish to replace and select "Next."

Step 7: Enter the IMEI of the new device in the box. 

Please Note: If you are unable to find your IMEI number, please follow the steps from this article: Where do I Find my Trackers IMEI Number?

Step 8: Once the replacement is complete, the tracker will be live on your Hapn account. Follow these steps to get the tracker online:

• Charge Up: Ensure your tracking device is fully charged.
• Power On: Turn on your tracking device using the power button located on the top of the device.
• Connect: If not immediately connected to our GPS satellite network, walk or drive around outside for 5 to 10 minutes.