Scout is the assistant built into Hapn. You ask in plain English and it answers from your own fleet data — but it does more than answer. Scout can also set things up for you: create a place, put an alert in place, build a custom report. And it will happily work through questions the standard screens don't have a button for.
It asks before it changes anything. Questions are answered straight away. Anything that creates or changes something is proposed to you first and waits for your confirmation, so you can read what it's about to do and say no.
Applies to: the Hapn web app at app.gethapn.com.
Opening Scout
Select the sparkle icon at the top right of the page — its label is Scout assistant. It's on every page, so you don't have to navigate anywhere first. Scout opens in a panel on the right, and you can keep working while it's open.
What you can ask it
Four kinds of thing, roughly:
- Where things are now — "Where are my devices right now?", "Which devices are offline?", "Devices with low battery".
- What happened — "Show trips for yesterday", "Fleet activity this week", "Most-visited boundaries this week", "Mileage by state this month", "Any alerts today?".
- Setting things up — creating a place, setting up an alert, building a custom report. Describe what you want and let Scout assemble it, instead of stepping through the screens yourself.
- Questions the screens don't answer — analysis that cuts across your data in a way no single report is built for. This is where Scout earns its keep: if you've ever wanted a number that Hapn doesn't have a page for, ask for it.
That isn't a fixed list, and it grows. If you're not sure whether Scout can do something, the quickest way to find out is to ask it.
What an answer looks like
Scout shows a short progress line while it works — Scouting your devices — and then answers in writing. Results are usually a list, and the tracker and asset names in it are links, so you can go straight from the answer to the thing itself. Answers carry the detail you'd want: not just which trackers are offline, but how long each has been quiet.
When Scout wants to make a change
Ask Scout to create or change something and it will come back with what it intends to do and wait. Nothing is created until you confirm.
Read the confirmation properly before you accept it — particularly the details you didn't say out loud. If you asked for a boundary alert and didn't specify who gets notified or whether it fires on entry, exit or both, those choices are in the proposal. It's much easier to correct there than to unpick an alert that's been emailing five people for a fortnight.
Asking well
- Name the thing and the window. "Idle time for the Naples yard last month" beats "how's utilization".
- Say what you want out of it. A quick answer on screen and a saved report are different asks — tell it which.
- Follow up rather than starting over. Scout keeps the thread, so "now just the ones over 40 hours" works.
- If an answer looks wrong, ask how it got there. Scout reads the same data the rest of Hapn does — if a tracker has been offline for a week, its last known position is still a week old, and no question will make it newer.
The panel controls
- New conversation — start fresh. Worth doing when you change subject, so earlier context doesn't colour the answer.
- Download transcript — save the conversation, handy when the answer is going into an email or a customer's file.
- Close Scout — closes the panel.
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