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How to Track Your Device Live

Kayla H.
  • Updated

Contents

Overview

Live tracking allows you to monitor your tracker's movement in real-time as it travels. When a tracker is moving, the Hapn platform automatically updates its location based on your device's reporting mode (typically every 30 seconds to 5 minutes).

What you can do with live tracking:

  • Watch your tracker move on the map as it travels
  • See current location, speed, and direction
  • Follow a specific tracker while filtering out others
  • Monitor multiple trackers simultaneously

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Live Tracking on the Web App

Basic Live Tracking

  1. Log in to app.gethapn.com

  2. View your tracker overview

    • The top filter bar shows status counts for all your trackers
    • The left sidebar displays a detailed list of your trackers
    • The map shows all tracker locations

  3. Select a tracker to follow

    • Click on any tracker from the left sidebar list, OR
    • Click on any tracker icon directly on the map
    • The selected tracker will be highlighted and centered on the map

  4. Monitor live movement

    • Moving trackers will update their position automatically
    • Click on any tracker to see it start moving in real-time on the map
    • The tracker's information in the sidebar shows last update time
    • The map will refresh with new location data as it's received

What You'll See During Live Tracking

  • Real-time location updates as the tracker moves
  • Current speed and direction in the tracker information panel
  • Last update time showing when data was received
  • Current address and location details


Live Tracking on the Mobile App

Basic Live Tracking

  1. Open the Hapn mobile app and log in
  2. View all trackers on the map
    • All your trackers appear at their current locations
    • If you have multiple trackers, you'll see a filter bar at the top showing status counts (Moving, Stopped, Online, Offline, battery levels, etc.)
    • Moving trackers will show activity indicators
  3. Watch a tracker in real-time
    • Tap on any tracker icon on the map
    • The tracker card will open at the bottom
    • You'll see the tracker start to move in real-time as the map automatically centers on it
    • The map will stay focused on your selected tracker as it moves
  4. Access additional options
    • Tap the three dots (⋮) in the top right corner of the tracker card
    • Choose from options like:
      • Get directions to tracker location
      • View in Time Machine
      • See recent activities and alerts
      • Share current location
      • Access tracker settings
  5. Stop following a tracker
    • Tap the "X" to close the tracker card
    • Or tap a different tracker to watch that one instead

Understanding Tracker Status Indicators

Status Types

  • Moving: Tracker is currently in motion and updating location
  • Stopped: Tracker is stationary at its last reported location
  • Online: Tracker has cellular connection and is reporting normally
  • Offline: Tracker hasn't reported in the expected timeframe

Visual Indicators

  • Web App: Colored rings around tracker icons indicate movement status
  • Mobile App: Status badges and activity indicators show tracker state
  • Both Platforms: Battery and charging icons show power status


Adjusting Update Frequency

Your tracker's reporting mode determines how often it sends location updates, which directly affects your live tracking experience.

Common Reporting Modes

  • Performance Mode: Updates every 5-60 seconds when moving (fastest updates)
  • Normal Mode: Updates every 1-5 minutes when moving (balanced)
  • Power Saving Mode: Updates every hour or at set intervals (conserves battery)

Changing Reporting Mode

  1. Navigate to tracker settings:

    • Mobile App: Tap tracker → Scroll to "Tracker Options" → "Tracker Settings"
    • Web App: Click tracker from sidebar → Find reporting mode settings

  2. Select your preferred mode:

    • Choose Performance Mode for the most responsive live tracking
    • Choose Normal Mode for balanced tracking and battery life
    • Choose Power Saving Mode for extended battery life (slower updates)

  3. Save your changes

    • The new reporting mode will take effect within a few minutes

Choosing the Right Mode for Live Tracking

  • Use Performance Mode when actively tracking moving assets and need frequent updates
  • Use Normal Mode for general daily tracking needs
  • Switch temporarily to Performance Mode when you need to watch real-time movement, then switch back to conserve battery

For detailed reporting mode instructions, see our Reporting Modes Guide.


Advanced Filtering Options

The top filter bar provides quick access to tracker status categories:

  1. Status filters available:

    • Moving: Trackers currently in motion
    • Stopped: Stationary trackers
    • Online: Trackers reporting normally
    • Offline: Trackers not reporting on schedule
    • Not reporting: Trackers with extended communication gaps

  2. Battery status filters:

    • Low battery: Trackers with battery levels needing attention
    • Critical battery: Trackers with very low battery
    • Dead battery: Trackers with 0% battery
    • Charging: Trackers currently plugged in and charging

  3. Using the filters:

    • Click on any filter category to show only those trackers
    • The number next to each filter shows how many trackers match that status
    • The map and sidebar will update to show only filtered results

To use filters:

  • Tap any filter to show only trackers matching that criteria
  • Drag up from the bottom menu to see filtered results as a list


Tips for Effective Live Tracking

Update Frequency Expectations

  • Moving trackers: Update every 30 seconds to 5 minutes (depending on reporting mode)
  • Stopped trackers: May update less frequently to conserve battery
  • Network conditions: Updates may be delayed in poor cellular coverage areas

Best Practices

  • Click on moving trackers to watch them travel in real-time
  • Check reporting mode if updates seem too slow or too frequent
  • Monitor battery levels during extended tracking sessions
  • Consider signal strength when tracking in remote areas

Troubleshooting Live Tracking

  • If tracker seems delayed: Check cellular coverage and reporting mode settings
  • If no updates appear: Verify tracker is powered on and has GPS signal
  • If real-time tracking isn't working: Try refreshing the app or selecting a different tracker

Need help with tracker settings or reporting modes? See our Tracker Configuration Guide or contact support at support@gethapn.com.

 

 

 

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