Every asset in Hapn shows a row of small pills under its name. They pack a lot into very little space — what the asset is doing, whether anything is wrong with it, how much power it has left, and how many hours it has run. This page is the legend.
Applies to: the asset list on the Live Map, the header of the full asset view, and the asset cards in the Hapn mobile app.
Anatomy of an asset card
Reading top to bottom, a card holds six things:
- The asset icon and name, with the asset status beside it (a coloured dot and a short label such as ON-RENT).
- A second line naming the tracker assigned to it.
- The status pills — the row this article is about.
- The tag chips, each with a small tag icon.
- A pin icon and the asset's current address or place.
- A clock icon and when the tracker last reported — "an hour ago", "3 hours ago", or a full date if it has been a while.
The two clock icons are not the same thing, which is worth flagging early: the clock on the bottom line is when we last heard from the tracker. The clock inside a pill is something else entirely — see below.
The status pills
Pills appear in priority order, most urgent first, and only when they apply. A healthy parked vehicle might show three; a portable asset sitting in a warehouse might show one.
Issues (red)
Issues 2 with a red warning triangle means this asset has two open issues — persistent problems Hapn wants you to deal with, such as a fault code, a lost power connection or an overdue work order. Select the asset and open the Issues & Alerts tab to see them, where each one offers Dismiss, Snooze and Resolve. See Understanding Issues on the Platform.
Live status
The tracker sets this one automatically; you can't edit it.
- Moving — reporting normally and in motion.
- Stopped (amber) — reporting normally and stationary.
- Online — communicating with Hapn.
- Offline — not currently communicating. The location and time shown are the last ones we received.
- Not reporting — connected but not sending position updates.
In the Full Asset List the same status appears as a coloured dot in the STATUS column: amber for Stopped, grey for Offline.
Ignition On / Ignition Off
A power-symbol pill, on vehicle trackers that detect ignition. It reflects the ignition state at the last report — not whether the engine is running right this second. On trackers using virtual ignition it is inferred from movement and voltage; see Understanding Virtual Ignition Sensitivity: A Complete Guide.
The hours pill — this is the one people misread
A clock icon followed by a number of hours, like 589h, is the asset's Active Hours — its cumulative engine-hours meter, the equivalent of an hour meter on a machine.
It is not how long the asset has been stopped, and it is not a countdown. An asset showing Stopped and 589h has run for 589 hours in total over its life; it says nothing about how long it has been sitting.
To see it in full, open the asset and look at Active Hours under Vehicle Information on the Asset Details tab — it shows hours and minutes there, and the same figure appears in the header line as "589h 24m engine hours". You can correct the starting value in the tracker's advanced settings, the same way you can set an odometer.
Battery
Battery 90% shows the charge on battery-powered trackers. Related states appear as their own pills: Charging and Plugged. Hardwired and OBD trackers draw from the vehicle, so they usually show no battery pill at all — a missing battery pill is not a fault. See Where to Find Your Tracker's Battery Percentage.
Cell Location
This pill means the position you're looking at came from nearby cell towers rather than GPS — Cell Assist filling in while GPS is unavailable, typically indoors, in a parking garage or under cover. Expect a wider margin of error, and expect it to clear on its own once the tracker sees open sky. See What is Cell Assist?
+2, +3 — the overflow pill
When a card has more pills than fit on the row, the extras collapse into a +N pill. Hover it (or tap it on mobile) and a small More statuses panel shows what's hidden. Nothing is lost — the card is just short of width.
Tags are not statuses
The chips below the pills, each with a small tag icon, are tags — free-form labels you apply yourself, like fleet car or delivery fleet. An asset can carry as many as you like. They look similar to the grey pills but they describe how you have organised the fleet, not what the tracker is reporting.
Likewise the coloured chip next to the asset's name — ON-RENT, OFF-RENT, OUT OF SERVICE or a status you defined — is the asset status, set by a person. Full detail in Asset Statuses and Tags: Organizing Your Fleet.
Filtering by what you see
Every pill on a card corresponds to a filter. Select Filters above the asset list and you'll find the same vocabulary grouped as Status (Moving, Stopped, Online, Offline, Not reporting), Battery (Full, Normal, Low, Critical, Dead, Charging, Plugged), Tags, and Asset Status. They combine, so "everything on-rent with a low battery" is two clicks. See How to Filter the Live Map, and Save or Share a View.
Quick reference
| What you see | What it means |
|---|---|
| Issues 2 (red) | Two open issues needing attention |
| Moving | Reporting and in motion |
| Stopped (amber) | Reporting and stationary |
| Offline | Not communicating; position shown is the last received |
| Not reporting | Connected but sending no position updates |
| Ignition Off | Ignition was off at the last report |
| 589h (clock) | Active Hours — total engine hours, lifetime |
| Battery 34% | Charge remaining on a battery-powered tracker |
| Charging / Plugged | Tracker is taking power |
| Cell Location | Position came from cell towers, not GPS |
| +2 | Two more pills hidden; hover to see them |
| Chip with a tag icon | A tag you applied |
| Coloured chip by the name | Asset status you set (On-Rent, etc.) |
| Pin icon line | Current address or place |
| Clock icon line | When the tracker last reported |
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