The Full Asset View: Details, History and Documents – Hapn Help Center

Every asset in Hapn has a full profile behind it — not just a dot on the map. Open it and you get its specification, its service history, its alerts, its trips, and a place to keep its paperwork: insurance certificates, registrations, inspection reports, photos.

Applies to: the Hapn web app at app.gethapn.com. The richest version of this profile comes with Permanent Asset Mode — see Quick Assign vs Permanent Asset: Choosing an Assignment Mode.

On the mobile app: tap the asset on the Live screen. Its card has sections for General, Asset, Issues, Recent Trips (Recent Locations on trackers that don't record trips), Work Orders and Tracker (plus Telematics on vehicle trackers). To edit the asset's details, tap Settings on the card and open the Asset Profile tab. The full asset view described below, with its six tabs and documents, is on the web app.

Opening the full asset view

On the Live Map, select the asset from the list on the left.
In the panel that opens, select View Asset and Tracker Details.

The profile fills the page, with the asset's name, tracker, engine hours and current address across the top, its status chips and tags beneath, and six tabs. Close returns you to the map.

The six tabs

Asset Details — what the asset is. Basic Information (name, type, category, status, current location, last updated), Vehicle Information (make, model, year, serial number, odometer, active hours, external voltage, ignition status) and any Notes.
Tracker Details — what the device is doing. Tracker name and model, IMEI and ICCID, the reporting mode with its when-moving and when-stopped intervals, external voltage, last update, next ping and current speed.
Issues & Alerts — what this asset has raised, without wading through the whole fleet's feed.
Maintenance — Upcoming Tasks with due points and who they're assigned to, overdue ones flagged, and Completed Tasks below. Add task creates work for this asset without leaving the profile.
Trip/History — where it has been.
Files & Documents — its paperwork. See below.

Files, photos and documents

The Files & Documents tab keeps an asset's paperwork attached to the asset itself, rather than in a folder on somebody's laptop. Select Add document to upload.

Accepted: PDF, JPEG, PNG, DOCX, XLSX and CSV, up to 25 MB per file. Photographs go here too — there's no separate photo gallery.

What's worth keeping here:

Insurance certificates and registration documents.
Inspection and service reports.
Photos of condition at handover — the single most useful thing to have when a customer disputes damage on return.
Operating manuals, so whoever is standing next to the machine can find them.
Purchase or finance paperwork.

The value shows up when someone else needs it. Anyone with access to the asset can open its documents from the same screen they're looking at its location on — no one has to know which drive the file lives on.

Editing the profile

Edit Asset at the top right opens the whole profile for editing:

Assignment Mode — Quick Assign or Permanent Asset.
Basic Information — asset name, status, category and type.
Vehicle Information — enter the VIN and select Look up, and Hapn fills in make, model, year and engine for you. (Vehicle VINs are 17 characters.) You can also type the fields directly.
Custom Fields — add your own fields for whatever your business tracks that Hapn doesn't have a box for: cost centre, contract number, yard, owner.
Notes — free text, stamped with who wrote it and when. Good for the things that don't fit a field: "hydraulic leak reported by driver, watch it".

Save commits the changes; Cancel discards them.

Worth doing early

Filling in an asset profile feels like admin on day one and pays off every time after. Serial numbers and VINs make an asset findable when someone only has the paperwork; photos at handover settle damage arguments; documents attached to the asset stop the "who has the certificate?" email thread. If you're setting up a fleet, do the profiles as you activate the trackers rather than promising yourself you'll come back to it.

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