How to Check and Update Your Hapn Mobile App Version

Contents

• Why Keep Your App Updated
• How to Check Your Current Version
• How to Update Your App
• Troubleshooting Update Issues
• Getting Help

Why Keep Your App Updated

Keeping your Hapn mobile app updated ensures you have:

• Latest features and improvements
• Important security updates
• Bug fixes and performance enhancements
• Compatibility with new tracker models
• Access to the newest platform features

How to Check Your Current Version

Finding Your App Version

1. Open the Hapn mobile app
2. Log in to your account
3. Tap the menu icon in the bottom right corner
4. Look at the bottom of the menu screen
5. Your current version number will be displayed (e.g., "Version 7.52.1")

Checking if You Need an Update

• Compare your version with the latest available in your device's app store
• Look for update notifications in the app store
• Check the app store listing for the Hapn GPS app to see the latest version

How to Update Your App

For iPhone/iPad Users

1. Open the App Store on your device
2. Search for "Hapn GPS" or use this direct link: Hapn GPS on App Store
3. Look for an "Update" button next to the app
   • If you see "Update," tap it to install the latest version
   • If you see "Open," you already have the latest version
4. Wait for the update to complete
5. Open the updated app and log in

For Android Users

1. Open Google Play Store on your device
2. Search for "Hapn GPS" or use this direct link: Hapn GPS on Google Play
3. Look for an "Update" button next to the app
   • If you see "Update," tap it to install the latest version
   • If you see "Open," you already have the latest version
4. Wait for the update to complete
5. Open the updated app and log in

Enable Automatic Updates (Recommended)

For iPhone/iPad:

1. Go to Settings → App Store
2. Toggle on "App Updates" under Automatic Downloads

For Android:

1. Open Google Play Store → Profile icon → Settings
2. Tap "Network preferences" → "Auto-update apps"
3. Choose "Over any network" or "Over Wi-Fi only"

Troubleshooting Update Issues

If You Don't See an Update Option

• Check if automatic updates are enabled and wait a few hours
• Manually refresh the app store by pulling down on the app listing
• Restart your device and check the app store again
• Ensure you have sufficient storage space for the update

If the Update Fails

• Check your internet connection (Wi-Fi or cellular data)
• Ensure you have enough storage space on your device
• Try updating over Wi-Fi instead of cellular data
• Restart your device and try the update again

If You're Still Having Issues

• Clear the app store cache (Android only)
• Sign out and back into your app store account
• Contact app store support for technical issues with downloading

When to Reinstall

Only consider reinstalling if:

• The update process repeatedly fails
• The app won't open after an update
• You're experiencing persistent technical issues

If you need to reinstall:

1. Note your login credentials before starting
2. Delete the current app from your device
3. Download fresh from the app store using the links above
4. Log back in with your account credentials

Getting Help

If You Need Support

• App update issues: Contact your device's app store support
• Hapn account or tracker issues: Contact our support team
• Login problems after update: Try resetting your password

Before Contacting Support

Have this information ready:

• Your device type (iPhone, Android)
• Current app version number
• Description of the issue you're experiencing
• Any error messages you've received

Pro Tip: Enable automatic updates to ensure you always have the latest features and security improvements without having to remember to check manually!

Need more help? Contact our support team at support@gethapn.com or submit a ticket.