Understanding Issues on the Platform

What are Issues?

Issues are active problems with your assets and trackers that require your attention right now. Think of it as your action list—only problems that need fixing are shown. If everything is working normally, you won't see it listed.

Issues will be identified on the platform by a red exclamation mark on your tracker card and a number notification next to the issues tab on the left side of the screen. 

What Issues Can You See?

The Issues feature tracks several types of persistent conditions, including:

• Low Battery - Trackers running low on power
• Disconnected from Power Source - Assets that have lost their power connection
• Leaving Mesh - Devices moving out of network range
• Overdue Work Orders - Scheduled maintenance that's past due
• Maintenance Tasks Past Due - Required upkeep that hasn't been completed
• And other critical conditions that need your attention

How to Access Issues

You can access Issues in two ways:

1. From the left-hand menu - Click the Issues icon in the navigation sidebar
2. Direct link - Visit app.gethapn.com/issues

You can filter issues by status using the dropdown menu at the top:

• Active - Current problems that need attention
• Snoozed - Temporarily hidden issues
• Dismissed - Issues you've acknowledged
• Resolved - Fixed problems

How Resolution Works

Issues can be resolved in two ways:

1. Automatic Resolution

When you fix the real-world problem, the issue automatically clears from your list. For example:

• Charge a low battery → Issue resolves automatically
• Reconnect a power source → Issue clears on its own
• Complete an overdue maintenance task → Issue disappears from the list

2. Manual Resolution

Click the three-dot menu (⋯) next to any issue and select:

• Resolve Manually - Mark the issue as handled when you've taken care of it
• Snooze - Temporarily hide the issue if you need to deal with it later
• Dismiss - Remove the issue from your active list if it doesn't require action

Why You'll Like This Feature

Single, Clear Action List - Everything that needs your attention is in one place. No more hunting through alerts or checking history logs.

Faster Triage - Quickly scan what matters most and prioritize your response.

Stay Focused - Only see problems, not routine status updates. Healthy assets stay out of sight so you can focus on what needs fixing.

Key Insight

Issues surface what needs attention now and keep it visible until you resolve it. This means nothing falls through the cracks—every problem stays on your radar until it's truly handled.