How do I add a new or additional device to my service?

If you have an active tracker with us already, and you're looking to add another device, you can follow these steps to get the new device added to your account.

• Website
• Mobile App

*Please note: A device can only be added by the Account Owner. If you are an admin or collaborator on an account, you will not have permission to add a new device to the account. 

Website: 

Step 1: Log in to our app from a web browser: app.gethapn.com

Step 2: Once logged in, click the Settings Gear Wheel in the upper right corner. 

Step 3: Navigate to the "Billing" tab from the menu at the top of the screen, then select "Activate a new tracker."

Step 4: For security purposes, re-enter your account password.

Step 5: Complete the form to customize your device, choose a service plan, and get it activated:

Step 6: Once checkout is complete the tracker will be live on your Hapn account. Follow these steps to get the tracker online: How Do I Make Sure My Tracker Gets Picked Up on the Hapn Map?

Mobile App:  

Step 1: Log into your account from the mobile app.

Step 2: Tap on the menu icon on the bottom right-hand side. 

Step 3: Scroll down to the 'Preferences' section and select 'Account.'

Step 4: Click the  button on the right-hand side. 
Step 5: On the pop-up menu, select 'Activate a new tracker'

Step 6: For security purposes, re-enter your account password.

Step 7: Once logged in, complete the form to customize your device, choose a service plan, and get it activated.

Step 8: Once checkout is complete the tracker will be live on your Hapn account. Follow these steps to get the tracker online: How Do I Make Sure My Tracker Gets Picked Up on the Hapn Map?