How do I cancel my service plan? – Hapn Help Center

If you need to end your monthly subscription plan for your GPS tracker, you can follow the steps below. Once cancelled, your billing will be stopped and your tracker will remain active until the day before your subscription was set to renew.

📝 Important Note:

Once your subscription is canceled, your tracker will be deactivated and removed from your account. We recommend downloading your previous data before cancelling. Click here to learn how to view, export and download location data.

Once you're ready to resume service, you can follow the steps in this help article: How do I reactivate a device?

Website

Step 1: Log in to our app from a web browser: app.gethapn.com

Step 2: Once logged in, you can click the Gear Wheel in the upper right corner OR your Initials > Settings

Settings - Gear Icon + Initials.png

Step 3: At the end of the menu on the right-hand side, click the button and select "Cancel plan for a tracker."

Step 4: You will see your tracker(s) and will want to hit the "Select" button for the device you wish to end service for.

Step 5. You'll have the option to temporarily pause your subscription for up to 3 months. Your billing and tracking will be stopped but you can still access previous data. Your billing will automatically renew once the time is up. If you still wish to cancel select "Continue to cancel" in the bottom right:

Step 6. Select the reason for cancellation. We take our feedback seriously and utilize it to improve our systems and customer experience. Select "Continue":

Step 7. On the final page, you may be given a special offer if your account qualifies, and you have the ability to "Take Offer". If you still wish to cancel, you can bypass this offer and choose "Cancel subscription"

Step 8. Once the subscription has been cancelled, your billing will be stopped and your tracker will remain active until the day before your subscription was set to renew.

Please Note: The steps above provide instructions on cancelling your service if you have access to your account. If you do not have access to your account or have difficulty with the steps above, you may reach out to support@gethapn.com for further assistance.

Mobile App

Step 1: Log into your account from the mobile app.

Step 2: Tap on the menu icon on the bottom right-hand side.

Step 3: Scroll down to the 'Preferences' section and select 'Account.'

Step 4: Click the button on the right-hand side.

Step 5: On the pop-up menu, select 'Cancel plan for a tracker'

Website

Mobile App

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