How do I Change or Reset My Password?

If you have forgotten or otherwise need to reset your account password, you can easily do it from the Hapn platform. 

Please note: If you are using an Android device, ensure there is not a 'space' before or after your username/email, as this may prevent you from logging in. 

• If you cannot log into your account
• If you are successfully logged into your account

Trouble logging into your account: 

Step 1: Click the “Forgot Password” link on the lower portion of the login screen at app.gethapn.com
Step 2: Enter the email address that is tied to your Hapn account and press 'Continue'. 

Step 3: Once the email address has been submitted a verification code will be sent to that email address. 
Step 4: Enter the verification code and set the new password, taking note to follow the password requirements listed at the bottom.

Step 5: Once completed, you will be able to return to the login page and log in with the new credentials.

Change your password from within your account:

If you are able to access your account, you can also change your password in your account settings. 

Step 1: Log on to the web platform app.gethapn.com 

Step 2: Once logged in, click the Gear Wheel in the upper right corner

Step 3: Under the 'Accounts' tab, you'll see your current password listed. Click on 'Change' to set up a new password. 

Step 4: Enter your old password, create a new password, and re-enter the new password to verify what you have entered. 

Step 5: When finished click 'Save' at the bottom and you will be automatically logged out of your account. Log back in to try the new password.