Skip to main content

How to View Your Tracker's Location History

Kayla H.
  • Updated

Contents

Overview: Ways to View Location History

Hapn offers several ways to view your tracker's previous locations and movement history:

  • Time Machine: Visual playback of routes and stops (most user-friendly)
  • Activities: Recent trips and stops with detailed information
  • Reports: Comprehensive historical data with filtering options

Each method serves different purposes and shows varying levels of detail about your tracker's location history.


Using Time Machine (Recommended)

Time Machine provides the most intuitive way to view your tracker's historical routes and locations.

How to Access Time Machine

From the Web App:

  1. Log in to app.gethapn.com
  2. Click the menu icon in the top left corner
  3. Select "Time Machine" from the menu

From the Mobile App:

  1. Open the Hapn mobile app
  2. Tap the Time Machine icon in the bottom menu

Using Time Machine

  1. Select your desired date range (Today, Yesterday, Last 24h, or custom range)
  2. Choose which tracker(s) to view (up to 5 at once)
  3. Tap "Go back in time" to see your tracker's path
  4. Click on any point along the route to see details like time, speed, and address

For detailed Time Machine instructions, see our Complete Time Machine Guide.

Screenshot_052225_074943_AM.jpg

Viewing Activities

Activities show your tracker's recent trips and stops in a list format, providing detailed information about each movement.

Accessing Activities

From the Web App:

  1. Log in to app.gethapn.com
  2. Click the menu icon in the upper left corner
  3. Select "Activities" from the menu

From the Mobile App:

  1. Open the Hapn mobile app
  2. Tap the menu icon in the bottom right corner
  3. Select "Activities" from the menu options

Understanding Activity Display

  • Shows up to 25 activity points at a time
  • Each activity card displays trip details including start/end times, addresses, and duration
  • Activities are organized chronologically with the most recent first

Filtering Activities

To find specific activities or expand your search:

  1. Adjust the date range using the filter options
  2. Try viewing smaller time periods (1-2 days) for more detailed results
  3. Use tracker-specific filters if you have multiple devices

Screenshot_052225_075108_AM.jpg


Using Reports for Historical Data

Reports provide the most comprehensive historical data and are ideal for detailed analysis or record-keeping.

Accessing Reports

  1. Log in to app.gethapn.com (reports are only available on the web app)
  2. Click the menu icon in the upper left corner
  3. Select "Reports" from the menu

Understanding Reports

Hapn offers multiple report types, each showing different aspects of your tracking data:

    • Various report formats provide comprehensive historical information
    • Different reports focus on specific data types (positions, trips, alerts, boundaries, etc.)
    • Each report type offers unique filtering and analysis capabilities
    • Reports can be customized with date ranges, tracker selection, and other filters

Using Report Filters

  1. Select your desired date range
  2. Choose specific trackers if you have multiple devices
  3. Apply additional filters based on the report type
  4. Export data as CSV for further analysis if needed

For more information about reports, see our Complete Reports Guide.

Screenshot_052225_075542_AM.jpg

Troubleshooting Missing Location Data

If you're not seeing expected location history, try these solutions:

Check Tracker Connection

Your tracker must be connected to report location data:

  1. Verify tracker status: Check that your tracker shows as "online" in your account
  2. Check signal strength: Ensure your tracker has both GPS and cellular connectivity
  3. Test current location: Verify your tracker is currently reporting its position

Restart Your Tracker

If your tracker appears offline or isn't updating:

  1. Power cycle your tracker: Turn off and restart your device
  2. Test outdoors: Take your tracker outside for 5-10 minutes to establish connections
  3. Check LED indicators: Verify your tracker's lights show proper connectivity

For device-specific restart instructions, see our Tracker Troubleshooting Guides.

Clear Browser Cache (Web App Only)

Browser issues can sometimes prevent location data from displaying:

  1. Use recommended browser: Google Chrome works best with the Hapn platform
  2. Clear browser cache:
    • Chrome: Settings > Privacy and Security > Clear Browsing Data
    • Select "All time" and check all boxes
    • Click "Clear data"
  3. Refresh and retry: Close and reopen your browser, then try again

Adjust Filter Settings

If you're missing specific time periods:

  1. Expand date range: Try viewing longer time periods
  2. Remove tracker filters: Ensure all relevant trackers are selected
  3. Check different data views: Try Activities, Time Machine, and Reports to compare results


Data Limitations and Retention

Understanding data limitations helps set proper expectations:

Display Limitations

  • Activities: Shows up to 25 points per view
  • Time Machine: Best performance with date ranges under 7 days
  • Reports: No display limits, but large datasets may take longer to load

Data Retention

  • Location history is retained for the duration of your active subscription
  • Historical data remains accessible even if your tracker goes offline temporarily
  • Detailed data retention policies are available in your account terms

Update Frequency

Location data appears based on your tracker's reporting mode:

  • Performance Mode: Updates every 5-60 seconds when moving
  • Normal Mode: Updates every 1-10 minutes when moving
  • Power Saving Mode: Updates at set intervals (1-24 hours)


Getting Additional Help

If you've tried the above solutions and still can't see your tracker's location history:

Before Contacting Support

  1. Verify account status: Ensure your subscription is active
  2. Check multiple data sources: Try Activities, Time Machine, and Reports
  3. Test with recent data: Verify you can see current/recent locations
  4. Note specific details: Record which time periods or locations are missing

Contact Information

When contacting support, please include:

  • Your account email address
  • Tracker model and IMEI number
  • Specific date/time ranges where data is missing
  • Steps you've already tried

Related Articles:

Related articles

Comments

0 comments

Article is closed for comments.