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How to View Your Tracker's Location History

Kayla H.
  • Updated

Contents

Overview: Ways to View Location History

Hapn offers several ways to view your tracker's previous locations and movement history:

  • Time Machine: 
    • Trips: Shows separate cards for trips and stops with detailed information
    • Timeline: Visual playback of routes and stops (most user-friendly)
  • Reports: Comprehensive historical data with filtering options

Each method serves different purposes and shows varying levels of detail about your tracker's location history.


Using Time Machine (Recommended)

Time Machine provides the most intuitive way to view your tracker's historical routes and locations. Time Machine consists of two tabs - Trips and Timeline. 

 

How to Access Time Machine

From the Web App:

  1. Log in to app.gethapn.com
  2. Hover over the calendar icon on the left.
  3. Click "Time Machine". Or you can click on the following link - https://app.gethapn.com/history. 

From the Mobile App:

  1. Open the Hapn mobile app
  2. Tap the "History" icon in the bottom menu

 

How to change the date and time range

  1. Use tracker-specific filters if you have multiple devices.
  2. The default time range is set to "Last 24 hours." However, to find specific trips or stops or to expand your search, click on "Last 24 hours" and change it to your desired date and time range (Today, Yesterday, Last 24 hours, Last 7 days, Last 30 days, or a custom range).

 

 

Using Trips

The "Trips" tab shows the selected tracker's recent trips and stops for the date and time range in chronological order, with the most recent first, providing detailed information about each movement.

 

Understanding Trips Display

  • Each Trip card displays trip details, including start time, start/end addresses, and trip length.
  • Each Stop card displays the start date and time, the duration, and the address.
  • Tap on a "Trip" card to view further details. It'll display the route on the map and the associated tracker positions details right below the trip card.  

 

 

Using Timeline

  1. Select your desired date range (Today, Yesterday, Last 24h, Last 7 days, Last 30 days or custom range)
  2. Choose which tracker to view. You can view one tracker at a time. 
  3. Click on any point along the route to see details like time, speed, and address

For detailed Time Machine instructions, see our Complete Time Machine Guide.


Using Reports for Historical Data

Reports provide the most comprehensive historical data and are ideal for detailed analysis or record-keeping.

Accessing Reports

  1. Log in to app.gethapn.com (reports are only available on the web app)
  2. Hover over the Reports icon and click the text

 

Understanding Reports

Hapn offers multiple report types, each showing different aspects of your tracking data:

    • Various report formats provide comprehensive historical information
    • Different reports focus on specific data types (positions, trips, alerts, boundaries, etc.)
    • Each report type offers unique filtering and analysis capabilities
    • Reports can be customized with date ranges, tracker selection, and other filters
    • You can create a custom report based on your reference. 

Using Report Filters

  1. Select your desired date range
  2. Choose specific trackers if you have multiple devices
  3. Apply additional filters based on the report type
  4. Export data as CSV for further analysis if needed

For more information about reports, see our Complete Reports Guide.

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Troubleshooting Missing Location Data

If you're not seeing expected location history, try these solutions:

- Check Tracker Connection

Your tracker must be connected to report location data:

  1. Verify tracker status: Check that your tracker shows as "online" in your account
  2. Check signal strength: Ensure your tracker has both GPS and cellular connectivity
  3. Test current location: Verify your tracker is currently reporting its position

- Restart Your Tracker

If your tracker appears offline or isn't updating:

  1. Power cycle your tracker: Turn off and restart your device
  2. Test outdoors: Take your tracker outside for 5-10 minutes to establish connections
  3. Check LED indicators: Verify your tracker's lights show proper connectivity

For device-specific restart instructions, see our Tracker Troubleshooting Guides.

- Clear Browser Cache (Web App Only)

Browser issues can sometimes prevent location data from displaying:

  1. Use recommended browser: Google Chrome works best with the Hapn platform
  2. Clear browser cache:
    • Chrome: Settings > Privacy and Security > Clear Browsing Data
    • Select "All time" and check all boxes
    • Click "Clear data."
  3. Refresh and retry: Close and reopen your browser, then try again

- Adjust Filter Settings

If you're missing specific time periods:

  1. Expand date range: Try viewing longer time periods
  2. Remove tracker filters: Ensure that the relevant tracker is selected
  3. Check different data views: Try Activities, Time Machine, and Reports to compare results


Data Limitations and Retention

Understanding data limitations helps set proper expectations:

Display Limitations

  • Time Machine: Best performance with date ranges under 7 days
  • Reports: No display limits, but large datasets may take longer to load

Data Retention

  • Location history is retained for an undisclosed period. 
  • Historical data remains accessible even if your tracker goes offline temporarily
  • Detailed data retention policies are available in your account terms

Update Frequency

Location data appears based on your tracker's reporting mode:

  • Performance Mode: Updates every 5-60 seconds when moving
  • Normal Mode: Updates every 1-10 minutes when moving
  • Power Saving Mode: Updates at set intervals (1-24 hours)


Getting Additional Help

If you've tried the above solutions and still can't see your tracker's location history:

Before Contacting Support

  1. Verify account status: Ensure your subscription is active
  2. Check multiple data sources: Try Time Machine and Reports
  3. Test with recent data: Verify you can see current/recent locations
  4. Note specific details: Record which time periods or locations are missing

Contact Information

When contacting support, please include:

  • Your account email address
  • Tracker model and IMEI number
  • Specific date/time ranges where data is missing
  • Steps you've already tried

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