There are three ways to look at where a tracker has been, and picking the right one saves a lot of clicking. Which you want depends on whether you're reviewing a day, investigating a moment, or pulling numbers.
Applies to: the Hapn web app at app.gethapn.com and the Hapn mobile app. Phone steps are under On the mobile app below; the other sections describe the web app.
Which one do you want?
| You want to… | Use |
|---|---|
| See what the whole fleet did today | Trips |
| See one vehicle's day drawn on the map | Time Machine |
| Find when a vehicle arrived somewhere and how long it stayed | Trips, one tracker selected |
| Get totals, a spreadsheet, or a recurring email | Reports |
On the mobile app
The mobile app has the same two ways into history, laid out for a phone. The bar along the bottom of the screen reads Live · Trips · Issues · Scout · Menu.
One tracker's history on the mobile app (works for every tracker)
- On the Live screen, tap the tracker — on the map or on its card.
- On the tracker's card, tap History.
- Use the arrows either side of the date to move between days. Tap the close button at the top right of the History panel to go back to the live view.
What you see depends on the tracker:
- Trackers that generate trips (most vehicle trackers) open on a daily summary — trips, distance driven, stops and alerts — with Trips and Timeline tabs listing each journey and stop.
- Battery trackers, and any tracker with trip generation switched off, open straight on the Timeline tab with Locations selected: every position the tracker reported, with the time and whether it was stopped or moving and how fast. There are no trips for these trackers — that's expected, see Battery trackers below.
The whole fleet's trips on the mobile app
Tap Trips in the bottom bar for every trip across your fleet, with a tracker picker, the date, and quick filters such as With alerts, Speeding, After hours and Over 5 mi.
The Trips tab is there for anyone whose role includes the Trips and Time Machine permission. A tracker with trip generation switched off has no trips there: select it and tap View location history, or use History on the tracker's card — that's where battery trackers' history is.
Trips — the fleet's history (web)
Go to Historical Tracking → Trips. It opens on every tracker combined for today, with a summary line — trips, miles travelled, alerts, issues — and one row per trip showing the route, the time, the from and to addresses, distance and max speed.
Filter chips across the top cover the common questions: With alerts, With issues, Speeding, After hours, Over 5 mi. More filters adds alert type, tags, places, trip length, duration, speeding severity and time of day.
Select a single tracker and the view gets richer: stops appear between the trips with arrival and departure times and a Save as place button, a Long stops (30m+) chip appears, and you get a Calendar tab and Export CSV. Stops are hidden while you're looking at all trackers at once — the page tells you so.
Full detail: Using the Trips Page.
Time Machine — one tracker, one day, on the map (web)
Time Machine draws a single day's movement on the map with the day's totals beside it: distance, trips, places visited, stops, max speed, alerts, active hours, idle time and a utilization percentage.
It isn't a sidebar item any more. Open it from the tracker:
- On the Live Map, select the asset to enter follow mode.
- Select History in the bar at the bottom. Time Machine opens.
Or from Historical Tracking → Trips, pick the tracker and select Replay on map.
Inside, the Trips tab draws connected routes and the Timeline tab draws every individual ping as a separate point. Move between days with the date stepper — Time Machine works one day at a time.
Full detail: Using Time Machine.
Reports — the numbers
Reports are for totals, records and anything you need as a file or on a schedule. Trip and Stop History lists journeys; Tracker Positions gives raw position data; Mileage/Kilometers by state/province gives each vehicle's mileage, broken out by state or province. All of them export to CSV and can be emailed on a schedule.
See Getting Your Data Out of Hapn and How to View and Understand Reports.
Battery trackers: pings, not trips
A battery-powered tracker reporting once a minute or slower produces no trips. The reports are too far apart for Hapn to draw a journey between them, so you get the individual pings instead — on the web, use Historical Tracking → Locations for a day-by-day list of every check-in (see the Locations page), or Time Machine, which opens on the list of Pings and shows no trips or distance; on the mobile app the list is called Locations.
Nothing is missing: every position the tracker sent is there, as points rather than routes. Getting trips from that asset means a faster reporting mode, which costs battery life — see Reporting Modes.
OBD, hardwired and dash cam trackers draw power from the vehicle and report fast enough to generate trips normally.
How far back does it go?
Location history is kept for the life of your active subscription. Nothing is recorded for periods when a plan was paused or cancelled, or when the tracker was powered off. Time out of cellular coverage is different: the tracker stores its positions and sends them when it reconnects — see below.
Time Machine works a day at a time. For long stretches, use Reports, and export in chunks if a large range times out.
Does the tracker record positions when it isn't reporting?
It depends on why it isn't reporting:
- Out of cellular coverage — yes. If the tracker can still get GPS but has no cell signal, it keeps taking positions at its normal rate and stores them. When it reconnects, it uploads them in a batch and they appear in its history at the times they were taken. A stretch that looks empty while a tracker is out of coverage usually fills in once it's back, even hours later.
- Between reports — no. The tracker records a position each time it reports, for example every 30 seconds while moving on a fast mode. Nothing is saved in between, so the map joins one point to the next with a line. That line isn't a stop, and on a slow mode it can cut corners. A faster reporting mode gives a closer route — see Reporting Modes.
- Powered off or out of battery — no. Nothing is recorded until it has power again.
- No GPS — not a GPS position. Underground, inside a metal container or deep in a building, the tracker can't get a GPS fix. Where the tracker supports it, it may send an approximate Wi-Fi or cell-tower position instead.
- Plan paused or cancelled — no. Nothing is recorded for that time.
If a day looks empty
The usual causes, in the order worth checking:
- It's a battery tracker on a slow reporting mode — look for Pings rather than expecting trips. This is the most common one.
- The tracker was off that day, or is still out of coverage. A tracker out of coverage sends its stored positions when it reconnects, so the day fills in later.
- You're on the wrong date, or a filter from earlier is still applied.
- Generate Trips is switched off for that tracker — positions are still recorded, but they aren't assembled into trips. See Understanding and Managing the Generate Trips Feature.
The full walkthrough is in Troubleshooting: Why Can't I See My Tracker's Location History?
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