Understanding User Roles and Permissions – Hapn Help Center

A role decides what a person can do in Hapn. Every user on your account has one, and you can use the three built-in roles or build your own with exactly the access you want.

Applies to: the Hapn web app at app.gethapn.com. Managing roles requires admin access.

The built-in roles

Account Owner — reserved for the owner of the account.
Admin — can do any action available.
Collaborator — can monitor devices and events and access reports.

Built-in roles can't be edited or deleted. If Collaborator is close to what you want but not quite, create a custom role instead.

See who has which role

Go to Settings → Team.
The Active Users tab lists everyone with their email and role. Search by name or email to find someone quickly.
The Invitations tab shows people who have been invited but haven't joined yet.
The Roles tab lists every role with how many people currently hold it.

Use Invite User to add someone new.

Create a custom role

Go to Settings → Team → Roles.
Select Create Role.
Give the role a name — something that describes the job, like Dispatcher or Yard Manager.
Set the access level for each area of Hapn (see below).
Select Save.

To change one later, select the role on the Roles tab and edit it the same way. Custom roles show a CUSTOM tag; built-in ones show BUILT-IN.

What you can control

Each area is set independently, so a role can have full control of one part of Hapn and none of another. The areas are:

Time Machine/History
Asset and Tracker Management
Live Links
Places
Alerts
Issues
Maintenance
Reporting
Users
User Platform Settings
User Groups
Billing

Most areas offer three levels:

Full Access — can view and change.
View Only — can see it, but not change it.
No Access — the area is not available to them.

A few areas are simpler and are only on or off.

A dispatcher, for example, might get Full Access to Live Links so they can share vehicle locations with customers, Access to Time Machine/History so they can check where a vehicle has been, and No Access to Billing.

Roles and user groups are different things

These two settings answer different questions, and most accounts use both:

Role (Settings → Team) — what someone can do.
User group (Settings → User Groups) — which trackers and places they can see.

Give a subcontractor a limited role so they can't change your account, and put them in a group so they only see their own equipment.

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