Skip to main content

Using Live Links: Share Tracker Locations Without Account Access

Kayla H.
  • Updated

Contents

What Are Live Links?

Live Links allow you to share real-time tracker location data with people who don't have Hapn accounts. When you create a Live Link, the system generates a unique URL that provides view-only access to specific trackers you select. Anyone with this URL can see the current location and movement of these trackers without needing to log in.

Important: Live Links do not require passwords and provide open access to your tracker data. Only share Live Links with people you trust.

Screenshot_052025_092852_AM.jpg


When to Use Live Links

Live Links are ideal for situations where you need to share location data temporarily or with people outside your organization:

  • Sharing delivery vehicle locations with customers waiting for packages
  • Allowing event organizers to monitor equipment locations
  • Giving family members temporary access to track a shared vehicle
  • Providing contractors with location data for specific equipment without full account access
  • Sharing fleet locations during special operations or emergencies


Creating a Live Link

From the Web App

  1. Access Live Links Page
    • Log in to your account at app.gethapn.com
    • Click the menu icon in the upper left corner
    • Select "Live Links" from the menu options

Screenshot_052025_092948_AM.jpg

  1. Create a New Link
    • Click the "Create Live Link" button in the upper right corner
    • The Live Link creation form will open
  2. Configure Your Link
    • Enter a descriptive name for your Live Link (e.g., "Delivery Truck for Smith Project")
    • Select which trackers to include:
      • Choose "All trackers" to share every tracker in your account, or
      • Select specific trackers from the dropdown list
    • Set an expiration time:
      • Choose the date and time when the link should expire
  3. Generate and Share the Link
    • Click "Create" to generate your Live Link
    • The new link will appear in your Live Links list
    • Copy the link by clicking the "Click to copy URL" button next to the URL
    • Share the link via email, text message, or your preferred communication method

From the Mobile App

  1. Access Live Links Screen
    • Open the Hapn mobile app and log in
    • Tap the menu icon in the bottom right corner
    • Select "Live Links" from the menu options
  2. Create a New Link
    • Tap the "Create a Live Link" button at the bottom of the screen
    • The Live Link creation screen will appear

Screenshot_052025_093116_AM.jpg

  1. Configure Your Link
    • Enter a name for your Live Link
    • Select trackers to include by tapping the checkbox next to each tracker name
    • Set an expiration time:
      • Select the date and time using the date picker
  2. Generate and Share the Link
    • Tap "Create" to generate your Live Link
    • Tap "Click to copy URL" to copy the URL to your clipboard

Managing Your Live Links

Editing Link Settings

  1. From the Live Links page (web) or screen (mobile)
  2. Find the link you want to edit
  3. Click/tap the three dots (⋮) next to the link
  4. Select "Edit" from the dropdown menu
  5. Make your desired changes:
    • Update the link name
    • Add or remove trackers
    • Modify expiration settings
  6. Click/tap "Save"

Setting Expiration Times

Setting expiration times for your Live Links helps limit access to your tracker data:

  • One-time sharing: Set the link to expire after a few hours or days
  • Regular but temporary access: Create new links with appropriate expiration times as needed

Deleting Live Links

When you no longer need a Live Link, you should delete it to prevent unauthorized access:

  1. From the Live Links page (web) or screen (mobile)
  2. Find the link you want to delete
  3. Click/tap the three dots (⋮) next to the link
  4. Select "Delete Link" from the dropdown menu
  5. Confirm by clicking/tapping "Delete Live Link" in the confirmation dialog

Once deleted, the link will immediately stop working, and anyone attempting to access it will receive an error message.

Security Considerations

When using Live Links, keep these security best practices in mind:

  • Share responsibly: Only share links with people who need access to your tracker locations
  • Use expiration dates: Set appropriate time limits instead of creating permanent links
  • Regular audits: Periodically review your active Live Links and delete any that are no longer needed
  • Limited selection: Only include the specific trackers necessary for the recipient's needs
  • No sensitive locations: Consider whether sharing tracker data might reveal sensitive locations (homes, secure facilities, etc.)

Remember that anyone with the Live Link URL can access your selected tracker data without authentication. The link itself is the only security measure.

Frequently Asked Questions

Can Live Link recipients see my account information?
No, Live Links only provide access to tracker locations and basic tracker information. Recipients cannot access your account details, billing information, or other account settings.

What exactly can people with my Live Link see?
Live Link recipients can see:

  • Current tracker locations on the map
  • Tracker movement history (up to 24 hours)
  • Basic tracker information (name, status, speed)
  • Location addresses

They cannot:

  • Change any settings
  • Create or delete trackers
  • Access reports or analytics
  • View or change account information

Will I know who has accessed my Live Link?
Currently, the system does not provide access logs for Live Links. This is why it's important to only share links with trusted recipients.

Can I password-protect a Live Link?
No, Live Links are designed for simple, password-free sharing. For more secure access, consider adding users to your account with limited permissions instead.

What happens when a Live Link expires?
When a Live Link reaches its expiration time, it automatically becomes inactive. Anyone attempting to access the link will see an error message stating that the link has expired or is no longer valid.

Need more help? Contact our support team at support@gethapn.com or submit a ticket.

Related articles

Comments

0 comments

Article is closed for comments.