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Using Live Links: Share Tracker Locations Without Account Access

Kayla H.
  • Updated

Applies to: the Hapn web app at app.gethapn.com and the Hapn mobile app.

Contents

What Are Live Links?

Live Links allow you to share real-time tracker location data with people who don't have Hapn accounts. When you create a Live Link, the system generates a unique URL that provides view-only access to specific trackers you select. Anyone with this URL can see the current location and movement of these trackers without needing to log in.

Important: Live Links do not require passwords and provide open access to your tracker data. Only share Live Links with people you trust.

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When to Use Live Links

Live Links are ideal for situations where you need to share location data temporarily or with people outside your organization:

  • Sharing delivery vehicle locations with customers waiting for packages
  • Allowing event organizers to monitor equipment locations
  • Giving family members temporary access to track a shared vehicle
  • Providing contractors with location data for specific equipment without full account access
  • Sharing fleet locations during special operations or emergencies


Creating a Live Link

From the Web App

  1. Select Live Links in the menu on the left, then Create.
  2. Fill in the form: a Name (and an optional page logo); What to share — All Trackers or Specific Trackers; What the recipient sees — Live only or Live + 48 hr history; and When the link expires — 24 hrs, 7 days, 30 days, Never or a custom time. On accounts with mesh-network trackers there's also an optional Incident details section (license plate, estimated theft value, suspect description, photos) for sharing a stolen asset with police.
  3. Select Create. To copy, edit or delete a link later, open the menu beside it in the list and choose Copy Link, Edit Link or Delete Link. The list has All, Active and Expired tabs.

From the Mobile App

  1. Tap Menu → Live Links, then Create.
  2. Fill in the form: a Name (and an optional page logo); What to share — All Trackers or Specific Trackers; What the recipient sees — Live only or Live + 48 hr history; and When the link expires — 24 hrs, 7 days, 30 days, Never or a custom time. On accounts with mesh-network trackers there's also an optional Incident details section (license plate, estimated theft value, suspect description, photos) for sharing a stolen asset with police.
  3. Tap Create. To copy, edit or delete a link later, tap the menu beside it in the list and choose Copy Link, Edit Link or Delete Link. The list has All, Active and Expired tabs.

 

Managing Your Live Links

Editing Link Settings

  1. From the Live Links page (web) or screen (mobile)
  2. Find the link you want to edit
  3. Click/tap the three dots (⋯) next to the link
  4. Select "Edit Link" from the dropdown menu
  5. Make your desired changes:
    • Update the link name
    • Add or remove trackers
    • Modify expiration settings
  6. Click/tap "Save"

Setting Expiration Times

Setting expiration times for your Live Links helps limit access to your tracker data:

  • One-time sharing: Set the link to expire after a few hours or days
  • Regular but temporary access: Create new links with appropriate expiration times as needed

Deleting Live Links

When you no longer need a Live Link, you should delete it to prevent unauthorized access:

  1. From the Live Links page (web) or screen (mobile)
  2. Find the link you want to delete
  3. Click/tap the three dots (⋯) next to the link
  4. Select "Delete Link" from the dropdown menu
  5. Confirm by clicking/tapping "Delete Live Link" in the confirmation dialog

Once deleted, the link will immediately stop working, and anyone attempting to access it will receive an error message.

Security Considerations

When using Live Links, keep these security best practices in mind:

  • Share responsibly: Only share links with people who need access to your tracker locations
  • Use expiration dates: Set appropriate time limits instead of creating permanent links
  • Regular audits: Periodically review your active Live Links and delete any that are no longer needed
  • Limited selection: Only include the specific trackers necessary for the recipient's needs
  • No sensitive locations: Consider whether sharing tracker data might reveal sensitive locations (homes, secure facilities, etc.)

Remember that anyone with the Live Link URL can access your selected tracker data without authentication. The link itself is the only security measure.

Frequently Asked Questions

Can Live Link recipients see my account information?
No, Live Links only provide access to tracker locations and basic tracker information. Recipients cannot access your account details, billing information, or other account settings.

What exactly can people with my Live Link see?
Live Link recipients can see:

  • Current tracker locations on the map
  • Tracker movement history (up to 48 hours, if the link was created with Live + 48 hr history)
  • Basic tracker information (name, status, speed)
  • Location addresses

They cannot:

  • Change any settings
  • Create or delete trackers
  • Access reports or analytics
  • View or change account information

Will I know who has accessed my Live Link?
Currently, the system does not provide access logs for Live Links. This is why it's important to only share links with trusted recipients.

Can I password-protect a Live Link?
No, Live Links are designed for simple, password-free sharing. For more secure access, consider adding users to your account with limited permissions instead.

What happens when a Live Link expires?
When a Live Link reaches its expiration time, it automatically becomes inactive. Anyone attempting to access the link will see an error message stating that the link has expired or is no longer valid.

Related help

Need more help? Contact our support team at support@gethapn.com or submit a ticket. You can also call support at 877-212-7400 or chat with us — see How to Contact Hapn Support for hours.

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