Step 5: Getting Started with Alerts: Stay Informed About Your Assets

Applies to: the Hapn web app at app.gethapn.com and the Hapn mobile app.

Contents

• Introduction
• Understanding Alert Types
• Creating Your First Alert
• Managing Your Alerts
• Using Do Not Disturb Mode
• Frequently Asked Questions
• Next Steps

Introduction

Alerts keep you informed about your tracker's location and activities in real time. Whether you need to know when assets arrive at important locations, exceed speed limits, or have low battery, Hapn's alert system has you covered.

Understanding Alert Types

Hapn offers several types of alerts to monitor your assets:

• Location and Movement Alerts — Notify you about asset location changes, place entry/exit, and movement patterns
• Tracker Status Alerts — Alert you about tracker connectivity, battery levels, and power source status
• Driver Safety Alerts — Warn you about speeding, harsh braking, rapid acceleration, and other driving behaviors
• Asset Status & Health Alerts — Inform you about engine health, fuel levels, maintenance needs, and operational status
• Security and Sensor Alerts — Notify you of tampering attempts or changes in environmental conditions
• Task Deadline Alerts — Remind you of maintenance work orders that are approaching or past their due date (see How to Create a Work Order or Maintenance Schedule)
• Telematics Alerts — Notify you when a vehicle or asset is running but not in motion

Each alert type can be customized to suit your specific needs.

Creating Your First Alert

Step 1: Access the Alerts Page

• Web: log in at app.gethapn.com, select Alerts & Issues in the menu on the left, then Manage alerts → Create alert rule.
• Mobile app: tap Issues in the bottom bar, then the gear icon (Alert rules) → Create. On a phone it's four steps: Type, Configure, Review, Done.

Step 2: Start a New Alert

On the web, the Create alert rule window guides you through 7 steps (the mobile app groups the same settings into Type, Configure, Review, Done):

Step 3: Configure Your Alert

1. Alert Type: Search or browse the list and select the alert type you want to create
2. Name and Description: Enter a name and description. A default is pre-filled based on the alert type selected
3. Trigger: Set the alert's threshold where the type has one, and optionally enable a Trigger Delay to set how long the condition must persist before a notification is sent
4. Assets: Choose to monitor All Assets or select specific assets from the list
5. Locations: Choose All Locations or select specific locations where the alert should be active
6. Schedule: Set when the alert should be active — Always Active, Business Hours, After Hours, or a Custom Schedule

7. Notifications: Select recipients (Me, All Users, All Admins, All Collaborators, or specific users) and choose their notification channels (Mobile, Web, Text, or Email). You can also add recipients by phone number or email

Step 4: Save Your Alert

On the web, click Save on the Notifications step. On the mobile app, tap Review Alert, then Confirm & Create. The rule is active right away and appears in your list of alert rules.

Managing Your Alerts

Editing or Deleting an Alert

1. On the web: select Alerts & Issues → Manage alerts, then open the actions menu at the end of the rule's row and choose Edit, Pause (or Resume) or Delete. If editing, make your changes and click Save.
2. On the mobile app: tap Issues, then the gear icon (Alert rules). Use the switch on a rule to pause or resume it, or tap the rule to edit it and tap Save. To delete, open the rule and tap the trash icon (Delete rule).

Using Do Not Disturb Mode

To silence alert notifications for a while without turning any alerts off:

1. On the mobile app, tap Menu in the bottom bar, then Settings → Notifications. On the web, select Settings in the left sidebar, then Notifications.
2. Under Alerts, switch Do not disturb on.
3. Tap Save.

Alerts are still recorded while Do Not Disturb is on.

If notifications still don't reach your phone: on the same Notifications screen, This device shows whether Push notifications are allowed for Hapn on this phone. That permission lives in your phone's own settings — tap Open Settings to change it. Also check that the alert rule itself has Push turned on under Notify me.

Frequently Asked Questions

How many alerts can I create? There is no limit to the number of alerts you can create in your Hapn account.

Will receiving more alerts drain my tracker's battery? No, alerts are processed on our servers, not on the tracker itself, so they have no impact on battery life.

Can I set up different notification methods for different alerts? Yes, each alert can have its own notification channels. For example, you might want battery alerts via email but speeding alerts via SMS.

How can I see a history of past alerts? Open the Alerts Feed report to view past alerts with timestamps — on the web, Reports in the left sidebar; on the mobile app, Menu → Reports.

Next Steps

For the next step in the activation process, please see Step 6: Getting Started with User Management: Share Access to Your Hapn Account