Step 5: Getting Started with Alerts: Stay Informed About Your Assets

Contents

• Introduction
• Understanding Alert Types
• Creating Your First Alert
• Managing Your Alerts
• Using Do Not Disturb Mode
• Frequently Asked Questions

Introduction

Alerts keep you informed about your tracker's location and activities in real-time. Whether you need to know when assets arrive at important locations, exceed speed limits, or have low battery, Hapn's alert system has you covered.

Note: Most alert settings can only be managed through the web app at app.gethapn.com. The mobile app allows you to temporarily silence alerts using Do Not Disturb mode.

Understanding Alert Types

Hapn offers several types of alerts to monitor your assets:

1. Location and Movement Alerts - Notify you about asset location changes, boundary crossings, and movement patterns
2. Tracker Status Alerts - Alert you about tracker connectivity, signal strength, and communication status
3. Driver Safety Alerts - Warn you about speeding, harsh braking, rapid acceleration, and other driving behaviors
4. Asset Status & Health Alerts - Inform you about battery levels, maintenance needs, and operational status
5. Security and Sensor Alerts - Notify you of tampering attempts, unauthorized access, or changes in environmental conditions
6. Task Deadline Alerts - Remind you of scheduled maintenance, deliveries, or other time-sensitive tasks

Each alert type can be customized to suit your specific needs.

Creating Your First Alert

Step 1: Access the Alerts Page

1. Log in to the web app at app.gethapn.com
2. Click on the menu icon in the top left-hand corner
3. Select "Alerts" from the menu options
4. Click on "Alert Configuration"

Step 2: Create a New Alert

1. Click the "Create Alert" button in the top right corner of the page
2. Enter a name for your alert (e.g., "Warehouse Arrival," "Vehicle Speeding")
3. Add an optional description to help you remember the alert's purpose

Step 3: Configure Alert Settings

1. Select Alert Type

   • Choose from the available alert types (Movement, Boundary, Speed, etc.)
   • Each alert type will have specific settings to configure

2. Choose Trackers

   • Select which trackers should trigger this alert
   • You can select all trackers or specific ones

3. Set Alert Conditions

   • For Boundary Alerts: Select which boundaries to monitor
   • For Speed Alerts: Set the speed threshold
   • For Battery Alerts: Choose the battery percentage level

4. Define Recipients

   • Select who should receive the notification
   • Add additional email addresses if needed

5. Select Notification Method

   • Choose how you want to be notified:
     • Email
     • SMS text message
     • Mobile app push notification

6. Set Active Schedule (Optional)

   • Specify days and times when the alert should be active
   • Outside these times, no alerts will be sent even if conditions are met

Step 4: Save Your Alert

1. Review your alert settings
2. Click "Save" to activate your new alert
3. Your alert will now appear in your alerts list

Managing Your Alerts

Viewing All Alerts

1. Navigate to the Alerts page from the menu
2. You'll see a list of all your configured alerts
3. The status indicator shows if an alert is active or disabled

Editing an Existing Alert

1. Find the alert you want to modify in your alerts list
2. Click the three dots (⋮) next to that alert
3. Select "Edit" from the dropdown menu
4. Make your desired changes to any settings
5. Click "Save" to update the alert

Deleting an Alert

1. Find the alert you want to remove
2. Click the three dots (⋮) next to that alert
3. Select "Delete" from the dropdown menu
4. Confirm by clicking "Yes" in the confirmation dialog

Using Do Not Disturb Mode

When you need temporary silence from all alerts, use Do Not Disturb mode in the mobile app:

1. Open the Hapn mobile app
2. Tap on the menu icon on the bottom right-hand side
3. Under the Preferences section, tap "Alerts and Notifications"
4. Toggle the switch to enable "Do Not Disturb" mode
5. Tap "Save Changes" at the bottom

While in Do Not Disturb mode, alerts will still be generated but notifications will be silenced. You can view all alert activity in your alert history when you're ready.

Frequently Asked Questions

How many alerts can I create?

There is no limit to the number of alerts you can create in your Hapn account.

Will receiving more alerts drain my tracker's battery?

No, alerts are processed on our servers, not on the tracker itself, so they have no impact on battery life.

Can I customize the text of alert notifications?

Currently, alert notifications use a standard format, but you can add descriptive names to your trackers and boundaries to make alerts more informative.

Can I set up different notification methods for different alerts?

Yes, each alert can have its own notification method. For example, you might want battery alerts via email but boundary alerts via SMS.

How can I see a history of past alerts?

Go to the "Reports" section in the web app and select "Alert History" to view all past alerts with timestamps.

Next Steps

For the next step in the activation process, please see Step 6: Getting Started with User Management: Share Access to Your Hapn Account