How to Update Your Account Information (Phone, Email, Address)

You can update your phone number and mailing address from Account Settings in the web app. Your email address is your login, so our support team changes it for you; see Change your email address below.

Applies to: the Hapn web app at app.gethapn.com and the Hapn mobile app.

Update your account information

On the web:

1. Log in at app.gethapn.com.
2. Go to Settings → Account.
3. Update the field you need:
   • Phone number: choose your country code from the dropdown, then edit the Phone Number field.
   • Mailing address: edit the Address fields.
4. Click Save in the top right of the page to apply your changes.

On the mobile app: tap Menu → Settings → Account, edit the fields, then tap Save.

Change your email address

Your email address is also your login, so it can't be edited in the app: the Email field in Settings → Account is read-only. To change it, contact our support team (see Need help? below) and tell us the new address. We'll update it for you, and you'll log in with the new address from then on.

To change your password instead, see How to Change or Reset Your Password.

Frequently asked questions

Can I update my account information from the mobile app?
Yes. In the mobile app, open the Menu, then go to Settings → Account to change your phone number or address. Your email address can't be edited in either the app or the web — changes to it go through our support team, as described above.

Why can't I edit my email address?
It's the address you log in with, so changes go through our support team. Contact us and we'll update it.

How soon do changes take effect?
Phone number and address changes apply immediately when you save.

Need help?

Reach us by phone at 877-212-7400, chat, submit a ticket, or email support@gethapn.com.