I Just Activated My Tracker... What's Next? – Hapn Help Center

A step-by-step guide for using your new tracker and navigating the platform.

Connect your tracker to the platform
Logging into the tracking platform
Customize your tracker
Create a boundary
Set up notifications
View your tracker's activity
My tracker isn't showing on the map, what should I do?

1. Connect your tracker to the platform

Your device will need to be connected to both the GPS satellites and the cell carriers to begin tracking. The steps for each device type are below:

2. Logging into the tracking platform

We offer both a website and a mobile app to view your tracker on the platform.

You can log into the website at app.gethapn.com
Or download our mobile app. Our app works on both Apple and Android devices:
- Download on an Apple device
- Download on an Android device

3. Customize your tracker

Customize your tracker in your Trackers Preferences:

Name of the tracker
Tracker Description
Color of the tracker on the map
Tracker icon

Learn more about how to change the tracker's settings

4. Create a boundary

Boundaries allow you to keep track of your device if it enters or exits a certain location. To create/edit boundaries, click on the menu icon in the upper left corner > Boundaries

*Note: Creating/Editing boundaries are only available on app.gethapn.com

Customize a boundary:

Name your boundary
Choose the shape
Size the boundary over the area you wish to serve as the center point of the boundary.
Save and create more boundaries.

We offer two types of boundaries to place on the map:

Round: Used when looking to place a quick boundary over a general area. As the name indicates, the boundary area will be in the shape of a circle.
Custom Draw: Used when looking to outline a specific, custom area on the map (i.e., a city block or county).

Learn more about creating a boundary.

5. Set up notifications

Notifications can alert you when:

Your tracker starts moving
The tracker battery is low
A tracker has entered a boundary entry, etc.

Learn more about how to set up alerts

6. View your tracker's activity

There are a few ways within the web and mobile app to view your tracker's activity:

You can view your tracker's activity by clicking on the Activity tab or by accessing reports.

Activity tab on app.gethapn.com

Here you can view your recent trips and stops. Use the 'view in map' link to view the route the tracker has taken on the map:

Learn more about viewing your activity

Accessing reports

Click on the menu on the top left and select 'Reports.'
You will be given a list of different reports to choose from to view your past activity.
You also have the option to export the file as well.

Learn more about exporting a report.

Viewing activity on the mobile app

Click on the menu on the top left and select 'Activity.'
This will give you a list of your recent positions.
Filter through your activity by clicking on the icon on the top right to select a specific date that you would like to view.

Learn more about viewing your activity

View the history that the tracker has taken on the map. Click here to learn more about Time Machine

My tracker isn't showing on the map, what should I do?

After activating your Hapn tracker and creating your account, you may not see your tracker on the map.

This means your tracker has not connected to the platform yet and you'll need to make sure it gets a cellular connection. To find the right steps for your device, please click here.

If the issue persists for more than 24 hours, please contact our support team. We will investigate the issue and get your tracker up and running.