I Just Activated My Tracker... What's Next?

Applies to: the Hapn web app at app.gethapn.com and the Hapn mobile app.

Contents

• Overview
• Step 1: Download the Hapn App
• Step 2: Connect Your Tracker
• Step 3: Customize Your Tracker
• Step 4: Set Up Places and Alerts (Optional)
• Step 5: View Your Tracking Data
• Troubleshooting

Overview

Congratulations on activating your Hapn tracker! This guide covers the essential steps to get started. Most users can complete the basic setup in just a few minutes.

Step 1: Download the Hapn App

Download our mobile app for the best tracking experience:

• iPhone/iPad: Download from App Store
• Android: Download from Google Play
• Web Access: app.gethapn.com

Log in using the email and password you created during activation.

Step 2: Connect Your Tracker

Your tracker needs to establish GPS and cellular connections to appear on the map:

• Atlas (GL300): Charge fully, power on, and take outside for 5-10 minutes
• Atlas Mini: Charge fully, and drive for 10-15 minutes
• Atlas XL: Charge fully, activate with button press, and move outside
• Pulse OBD: Plug into OBD port and drive for 10-15 minutes
• Pulse Wired: Ensure installation is complete and drive for 10-15 minutes

Expected time: Most trackers appear on the map within 5-15 minutes.

For detailed connection steps, see our Tracker Connection Guide.

Step 3: Customize Your Tracker

Once your tracker appears on the map, customize it for easy identification:

1. Open the tracker's settings: on the mobile app, tap your tracker on the Live screen, then Settings on its card. On the web, select the tracker in the Live Map list, then Settings.
2. Update the name to something descriptive (e.g., "Company Van #1")
3. Choose an icon that matches your asset type
4. Set reporting mode (Normal mode is recommended for new users)

Step 4: Set Up Places and Alerts (Optional)

Places

Create virtual fences around important locations. On the mobile app, open the Places tab at the top of the Live screen and tap Create. On the web:

• Select Places in the left sidebar → Create a Place
• Choose Circle for simple areas or Draw for precise locations
• Position and name your Place

Alerts

Set up notifications for important events:

• On the mobile app, tap Issues in the bottom bar, then the gear icon (Alert rules) → Create. On the web, go to Alerts & Issues → Manage alerts → Create alert rule
• Popular first alerts: Low Battery, Movement, Place Entry/Exit
• Choose email, SMS, or app notifications

For detailed instructions, see our Places Guide and Alerts Guide.

Step 5: View Your Tracking Data

Explore different ways to view your tracker's activity:

• Live Map: Real-time location and status
• Trips & Time Machine: where a tracker has been (web: Historical Tracking → Trips; mobile app: History on the tracker's card, or the Trips tab)
• Reports: Detailed data analysis and export (web: Reports; mobile app: Menu → Reports)

For more information, see our Viewing Location History Guide.

Troubleshooting

If your tracker doesn't appear on the map:

1. Wait 15-30 minutes for initial connection
2. Check power and ensure the device is on
3. Move to outdoor location with good cellular coverage
4. Restart your tracker following device-specific instructions

If problems persist after 2-4 hours:

• See our Connection Troubleshooting Guide
• Contact support at support@gethapn.com or submit a ticket You can also call support at 877-212-7400 or chat with us — see How to Contact Hapn Support for hours.

You're all set! Your tracker is now ready to provide reliable location monitoring. For detailed guides on advanced features, visit our Help Center or contact support if you need assistance.

Related help

• How to Log In to Your Hapn Account