Understanding the Hapn Apps

Contents

• Introduction
• Downloading and Setting Up the Mobile App
• Getting Your Tracker on the Map
• Configuring Your Tracker
  • Changing the Tracker Name and Icon
  • Setting the Right Reporting Mode
  • Additional Settings to Explore
• Using the Mobile App for Real-Time Tracking
• Getting Started with the Web App
  • Setting Up Boundaries
  • Creating Custom Alerts
  • Managing User Access
  • Generating and Sharing Reports
• Next Steps and Additional Resources

Introduction

Welcome to Hapn! This guide will walk you through the essential steps to get started with our tracking solution, from activating your tracker to using both our mobile and web applications. Hapn offers two complementary apps:

• Mobile App: Optimized for real-time tracking and on-the-go monitoring
• Web App: Designed for account customization, detailed reporting, and administrative tasks

By the end of this guide, you'll be familiar with the core features of both apps and ready to start tracking your assets effectively.

Downloading and Setting Up the Mobile App

After activating your tracker, the first step is to download our mobile app:

• Android: Download from Google Play
• iOS: Download from App Store

Once downloaded, open the app and log in using the credentials you created during tracker activation. If you've forgotten your password, you can easily reset it from the login screen. For quicker access in the future, enable Face ID/Fingerprint login in your settings.

Getting Your Tracker on the Map

When you first log in to the mobile app, you'll see the live map display, which shows the current location of all your active trackers.

On your first login, you may see a message indicating "Configure your tracker" or your tracker might show at your account's default address instead of its actual location.

Don't worry! This simply means your tracker needs to establish connections with GPS satellites and cellular networks. Follow these steps:

1. Ensure your tracker is powered on
   • Use the power button on your portable tracker
   • For plug-in trackers, ensure they're connected to power
   • For hardwired trackers, verify the vehicle has power
2. Take your tracker outside
   • Walk or drive around outdoors for 5-10 minutes
   • This helps your tracker establish GPS and cellular connections
3. Wait for the first update
   • Return to the app and check the map
   • Your tracker should now appear at its correct location
   • The map will automatically refresh with new position data

After connecting, the tracker will appear on the map and update its location as it moves. To focus on a specific tracker, simply tap its icon on the map.

This activates "Follow Mode," which keeps the map centered on your selected tracker. A tracker information card will appear at the bottom of the screen showing important details like current speed, battery level, and address.

Configuring Your Tracker

Now that your tracker is connected and visible on the map, it's time to configure its settings for optimal performance.

Changing the Tracker Name and Icon

To access tracker settings:

1. Open the menu in the mobile app
2. Select "Tracker Settings"

We recommend first changing the tracker's name to something specific to your asset (e.g., "Service Truck #103" instead of "Tracker"). This makes it much easier to:

• Identify the correct tracker when viewing multiple assets
• Locate a specific asset in reports
• Recognize which tracker is which when receiving alerts

You can also customize the tracker icon by choosing from brand icons, equipment symbols, or basic color icons. This provides another visual cue to help quickly identify different trackers on the map.

Setting the Right Reporting Mode

One of the most important settings to configure is the reporting mode, which determines how frequently your tracker updates its location.

Most trackers have multiple reporting modes with two key intervals:

• Moving update frequency: How often the tracker sends location updates when in motion
• Stopped update frequency: How often the tracker sends updates when stationary

The default Normal Mode typically updates:

• Every 30 seconds when moving
• Every 3 hours when stopped

Different tracker models offer specialized reporting modes:

• Performance Mode: More frequent updates for critical tracking situations
• Power Saving Mode: Extended battery life with less frequent updates

You can change reporting modes at any time based on your current needs. Consider using:

• Performance Mode when actively tracking high-value assets
• Power Saving Mode for long-term deployments where battery life is critical

Additional Settings to Explore

As you become more familiar with your tracker, you may want to explore these additional settings:

• Network Mode: Optimize for different cellular networks
• Odometer Tracking: Monitor distance traveled
• Active Hours: Configure when your tracker should be in active reporting mode

These settings can be adjusted as needed to fit your specific tracking requirements.

Using the Mobile App for Real-Time Tracking

The mobile app is designed for day-to-day tracking needs and real-time monitoring.

To track an asset in real time:

1. Open the mobile app and view the map
2. Tap on any tracker icon to select it
3. The app will enter "Follow Mode," keeping the selected tracker centered as it moves
4. View the tracker card at the bottom for essential information:
   • Current speed
   • Battery level
   • Last update time
   • Current address

This makes it easy to monitor important assets, follow vehicles in transit, or locate missing equipment without constantly adjusting the map view.

Getting Started with the Web App

While the mobile app is perfect for day-to-day tracking, the web application at app.gethapn.com offers advanced features for account management and detailed analysis.

Setting Up Boundaries

Boundaries are virtual perimeters you can create around important locations. When your trackers enter or exit these areas, you can receive instant notifications.

To create a boundary:

1. Log in to the web app
2. Open the menu and select "Boundaries"
3. Click "Create a Boundary"

There's no limit to how many boundaries you can create, and they can be moved or modified at any time. Boundaries are ideal for monitoring:

• When equipment arrives at or leaves job sites
• When vehicles enter or exit service territories
• When assets return to your yard or facility

Creating Custom Alerts

Alerts keep you informed about tracker activity without needing to constantly watch the map.

To set up alerts:

1. From the web app menu, select "Alerts"
2. Click "Create new alert"

You can customize each alert by:

• Selecting which trackers should trigger the alert
• Choosing notification methods (email, SMS, app notification)
• Setting schedules for when alerts should be active
• Specifying which users should receive notifications

Setting up relevant alerts significantly enhances your tracking experience by providing proactive notifications about important events.

Managing User Access

The web app allows you to add team members or customers to your Hapn account with varying levels of access.

To manage users:

1. Go to Settings in the web app
2. Select the "Users" tab
3. Click "Add User"

When adding a user, you can configure their permissions:

User roles include:

• Administrator: Full access to manage the account and all trackers
• Collaborator: View-only or limited access to specific trackers

This flexibility allows you to:

• Give your operations team appropriate access levels
• Provide customers with visibility of their rented equipment
• Share tracking data with contractors or vendors as needed

Generating and Sharing Reports

The web app's reporting tools provide comprehensive historical analysis of your tracking data.

To access reports:

1. From the web app menu, select "Reports"
2. Choose from various report types

After generating a report, you can:

• View it directly in the Hapn web app
• Share it via a unique URL with authorized users
• Download it as a CSV file for use in spreadsheet applications

Reports are invaluable for analyzing patterns, documenting asset usage, and making data-driven decisions about your operations.

Next Steps and Additional Resources

This guide covers the essentials to get you started with Hapn, but there's much more to explore. As you become familiar with the basic features, you may want to investigate:

• Advanced tracker configuration options
• Custom boundary and alert combinations
• Detailed usage reporting for fleet optimization
• API integrations with other business systems

For additional support, contact our team at support@gethapn.com or submit a ticket.