How to Set or Reset Your Tracker's Odometer – Hapn Help Center

Yes — on trackers that support it, you can set the odometer to a specific value. It's in the tracker's Advanced Settings, under Vehicle Metrics. Setting it sends an over-the-air update to the device, so the new value isn't always instant.

Applies to: plug-in (OBD) trackers that report vehicle metrics, as well as hardwired trackers and the GL300. If you don't see a Vehicle Metrics section in Advanced Settings, your tracker doesn't support setting these values.

When the custom odometer applies — and when it doesn't

Your tracker does not keep a second, separate odometer that runs alongside your vehicle's. Which value Hapn uses depends on what your vehicle reports:

If the device reports the vehicle's odometer, that reading takes precedence and is what Hapn shows. The custom value is disabled — setting it will not change the odometer you see.
If Hapn doesn't receive an odometer reading from the vehicle, the custom value is what's used. This is what the setting is for.

So before changing anything, check the Telematics tab under Engine & Diagnostics. If an Odometer value is reported there alongside VIN and engine hours, your vehicle is supplying it and there is nothing to set.

There's also no universal starting value for the odometer — depending on the device and setup, the initial figure is either reported by the device or entered by you.

How to set the odometer

On the mobile app: tap the tracker on the Live screen, then Settings on its card. Open Advanced Settings → Vehicle Metrics, and next to Tracker Odometer tap Update.

On the web:

Open the tracker from the map or your asset list.
Select Edit Tracker Settings (or the settings icon in the tracker's details panel), then open the Tracker Details tab.
Scroll down and expand Advanced Settings (described as "Trip settings, network, device actions & more").
Under Vehicle Metrics, find Tracker Odometer. The current value is shown next to it.
Select Update.
Enter the value you want in Mileage, and choose Units — miles or km.
Select Update to confirm.

What happens after you set it

The change requires an over-the-air update to the device. It can take anywhere from a few seconds to a few hours, depending on the tracker's configuration.
You can't make additional changes while the update is in progress.

Setting active hours

Active Hours sits directly above Tracker Odometer in the same Vehicle Metrics section and is set the same way: it shows the current value, and Update lets you enter a custom one.

The starting value is normally the one you enter. Some trackers connected to a machine can pull the value from the machine instead, where the machine provides it.
Hardwired trackers such as the GV57 also set Active Hours here.
On vehicles that report it, Engine Hours from the vehicle appears separately in the Telematics tab.

Seeing every vehicle's odometer in one place

To read your whole fleet's current odometer as a single list, add the column to a report — it isn't shown by default.

On the web:

Open Reports and select Tracker Status and Health.
Click Columns in the toolbar.
Switch on Current Odometer.

On the mobile app: tap Menu → Reports → Tracker Status and Health, tap the sliders icon (Manage view), open the Columns tab and switch on Current Odometer.

You now have one row per tracker with its latest odometer reading beside its name, IMEI, connectivity and last ping. From there, Export CSV downloads the list, and Schedule emails it to you or your team on a daily, weekly, monthly or quarterly cadence. Column choices stick to that report, and a column you switch off is left out of the export too.

What you'll see, and what you won't. The odometer reads from the vehicle, so it fills in for OBD, hardwired and other vehicle trackers. Battery-powered asset trackers have no vehicle odometer to read and show a dash (–) in that column.

Two other routes to the same figure:

Equipment Telematics Status Report — add Total Odometer from its Columns panel to see odometer alongside fuel level, engine hours, engine temperature and fault codes.
A custom report — choose Trackers & Assets as the data source and pick Total Odometer from the Asset telematics group, alongside whatever else you want. Custom reports can be saved and re-run, which is the better option if this is a list you'll pull regularly.

For what every report contains, see Every Hapn Report and What's In It.

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