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Reporting Modes: How to Adjust Your Tracker's Update Frequency

Kayla H.
  • Updated

Contents

What Are Reporting Modes?

Reporting modes control how frequently your tracker sends location updates to the Hapn platform. These settings let you balance tracking accuracy with battery life and data usage:

  • More frequent updates provide more detailed tracking but consume more battery power
  • Less frequent updates extend battery life but provide less detailed location information

Different tracker models offer reporting modes optimized for their specific capabilities and power requirements.

How to Change Reporting Modes

From the Web Application

  1. Access tracker settings using one of these methods:

    • Find your tracker in the list → Click the three dots (⋮) → Select "Go to tracker settings"
    • OR: Click the menu icon in the top left → Select "Asset and Tracker Management" → Find and select your tracker

  2. Navigate to reporting modes:

    • In tracker settings, locate the reporting mode section
    • You'll see the available modes for your specific tracker type

  3. Select a new mode:

    • Click on the icon for the mode you wish to enable
    • A confirmation dialog will appear

  4. Confirm your selection:

    • Click "Confirm" to apply the new reporting mode
    • Click "Cancel" to keep the current mode

  5. Wait for confirmation:

    • The system will show "Changing reporting mode..." while processing
    • You'll receive a push notification when the change is successfully applied
    • You'll also be notified if the change fails

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From the Mobile App

  1. Open the Hapn mobile app
  2. Select your tracker from the map or tracker list
  3. Tap "Tracker Settings" in the tracker details view
  4. Select "Reporting Mode"
  5. Choose your desired mode from the available options
  6. Confirm your selection when prompted

Available Reporting Modes by Tracker Type

Mini Portable Tracker (GL300)

Mode Moving Update Frequency Stopped Update Frequency
Performance Every 5 seconds Every 3 hours
Fast  Every 30 seconds Every 3 hours
Normal (Default) Every 60 seconds Every 3 hours
Power Saving Set intervals: 1, 3, 6, 12, or 24 hours Same as moving interval


Plug-In Tracker (OBD)

Mode Moving Update Frequency Stopped Update Frequency
Performance Every 5 seconds Every 3 hours
Normal (Default) Every 60 seconds Every 3 hours
Predictable Set intervals: 1, 3, 6, 12, or 24 hours Same as moving interval


Motorcycle, Swift Wired, and Hardwired Trackers (GV53, GV57, GV50)

Mode Moving Update Frequency Stopped Update Frequency
Performance Every 5 seconds Every 3 hours
Regular (Default) Every 60 seconds Every 3 hours
Predictable Set intervals: 1, 3, 6, 12, or 24 hours Same as moving interval


Weatherproof Asset Tracker (GL501/521)

Mode Moving Update Frequency Stopped Update Frequency
Performance Every 1 minute Every 3 hours
Normal (Default) Every 10 minutes Every 12 hours
Power Saving Set intervals: 1, 3, 6, or 12 hours Same as moving interval
Extreme Power Saving Once daily at a scheduled time Same as moving interval

 

Micro GPS Tracker (GL30)

Mode Moving Update Frequency Stopped Update Frequency
Performance (Default) Every 1 minute Every 3 hours
Normal  Every 10 minutes Every 12 hours
Power Saving Set intervals: 1, 3, 6, or 12 hours Same as moving interval
Extreme Power Saving Once daily at a scheduled time Same as moving interval


Tips for Successful Mode Changes

For your new reporting mode to take effect:

  • Ensure your tracker is powered on and has good cellular connectivity
  • Allow time for the change to process - it may take several minutes depending on your tracker's current connection quality
  • Watch for notification confirmations to verify the change was successful
  • If a change fails, try moving your tracker to an area with better cellular coverage and attempt the change again

Need more help? Contact our support team at support@gethapn.com or submit a ticket.

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