Applies to: the Hapn web app at app.gethapn.com and the Hapn mobile app.
Contents
- What Are Reporting Modes?
- How to Change Reporting Modes
- Available Reporting Modes by Tracker Type
- Tips for Successful Mode Changes
What Are Reporting Modes?
Reporting modes control how frequently your tracker sends location updates to the Hapn platform. These settings let you balance tracking accuracy with battery life and data usage:
- More frequent updates provide more detailed tracking but consume more battery power
- Less frequent updates extend battery life but provide less detailed location information
Different tracker models offer reporting modes optimized for their specific capabilities and power requirements.
How to Change Reporting Modes
From the Web Application
- Select the tracker on the Live Map (or type its name or IMEI into Find assets), then select Settings in the bar at the bottom of the map.
- Under Reporting Mode, near the top, choose the mode you want. The modes listed depend on your tracker model.
- In the panel that opens below it, select Switch to and the mode's name (or Queue Change, which sends it when the tracker next checks in). The change is sent straight away; you don't need Save.
From the Mobile App
- On the Live screen, tap the tracker (or search for it with the search icon at the top), then tap Settings on its card.
- Under Reporting Mode, near the top, choose the mode you want. The modes listed depend on your tracker model.
- In the panel that opens below it, tap Switch to and the mode's name (or Queue Change, which sends it when the tracker next checks in). The change is sent straight away; you don't need Save.
Available Reporting Modes by Tracker Type
Atlas (GL300)
| Mode | Moving Update Frequency | Stopped Update Frequency |
|---|---|---|
| Performance | Every 5 seconds | Every 3 hours |
| Fast | Every 30 seconds | Every 3 hours |
| Normal (Default) | Every 60 seconds | Every 3 hours |
| Power Saving | No motion reporting | Set intervals: 1, 3, 6, 12, or 24 hours |
Pulse OBD (OBD)
| Mode | Moving Update Frequency | Stopped Update Frequency |
|---|---|---|
| Performance (Default) | Every 2 seconds | Every 3 hours |
| Normal | Every 15 seconds | Every 3 hours |
| Eco | Every 30 seconds | Every 3 hours |
| Predictable | No trip reporting | Set intervals: 1, 3, 6, 12, or 24 hours |
Pulse Moto and Pulse Wired Trackers (GV57, GV53)
| Mode | Moving Update Frequency | Stopped Update Frequency |
|---|---|---|
| Performance (Default) | Every 5 seconds | Every 3 hours |
| Normal | Every 60 seconds | Every 3 hours |
| Predictable | No trip reporting | Set intervals: 1, 3, 6, 12, or 24 hours |
Atlas XL (GL501/521)
| Mode | Moving Update Frequency | Stopped Update Frequency |
|---|---|---|
| Performance | Every 1 minute | Every 3 hours |
| Normal (Default 10 min/12 hour) | Choose: 1/3/5/10 minutes | Choose: 1/3/6/12/24 hours |
| Power Saving | No motion reporting | Set intervals: 1, 3, 6, or 12 hours |
| Extreme Power Saving | No motion reporting | Once daily at a scheduled time |
Atlas Mini (GL30)
| Mode | Moving Update Frequency | Stopped Update Frequency |
|---|---|---|
| Performance (Default) | Every 1 minute | Every 3 hours |
| Normal | Every 10 minutes | Every 12 hours |
| Power Saving | No motion reporting | Set intervals: 1, 3, 6, 12, 24 hours |
| Extreme Power Saving | No motion reporting | Once daily at a scheduled time |
Tips for Successful Mode Changes
For your new reporting mode to take effect:
- Ensure your tracker is powered on and has good cellular connectivity
- Allow time for the change to process - it may take several minutes depending on your tracker's current connection quality
- Watch for notification confirmations to verify the change was successful
- If a change fails, try moving your tracker to an area with better cellular coverage and attempt the change again
Need more help? Contact our support team at support@gethapn.com or submit a ticket. You can also reach us any time via 24/7 live chat.
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