Welcome! Follow these 7 simple steps to create your account and activate your new tracker.
Step 1: Visit the Activation Page
Click here to visit our activation page at checkout.gethapn.com to begin the setup process.
Step 2: Create Your Account
Fill out your email address and create a secure password. Make sure your password follows the specifications shown at the bottom of the page for account security.
Step 3: Enter Your Tracker's IMEI Number
Locate the IMEI number printed on the back of your tracker and enter it in the required field. Need help finding it? Check out our guide: Where do I Find my Trackers IMEI Number?
Step 4: Add Your Personal Information
Enter your personal details including your full name and phone number. You'll also give your tracker a custom name to help you identify it easily in the app.
Step 5: Select Your Subscription Plan
Review the available subscription plans and choose the one that best fits your needs. Each plan offers different features and pricing options.
Step 6: TrackerCare Plus Protection Plan
Decide whether you'd like to add TrackerCare Plus Protection to your order. This optional plan provides additional coverage for your device. You can opt in or skip this step based on your preferences.
Step 7: Complete Your Purchase
Review your selected subscription plan and enter your billing information to process the payment. Double-check all details before confirming your order.
You're All Set! 🎉
Congratulations! Your tracker is now activated and ready to use.
What's Next? For instructions on downloading the mobile app, connecting your tracker, and logging into your account, please see our next guide: "I Just Activated My Tracker... What's Next?"
Need more assistance? Contact our support team at support@gethapn.com or submit a ticket. You can also reach us any time via 24/7 live chat.
Still can't activate?
If your tracker won't activate after these steps, reach out via How to Contact Hapn Support and include: your tracker's IMEI, the tracker model, exactly which step failed and any error message you saw, and whether it's one tracker or several. That lets support help you on the first reply.
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