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How to Access Your Receipts

Kayla H.
  • Updated

Applies to: the Hapn web app at app.gethapn.com and the Hapn mobile app.

Contents

This guide will show you how to view and download receipts (invoices) for your Hapn GPS tracker subscriptions.

Accessing Receipts on the Web App

  1. Select Settings in the menu on the left, then Billing.
  2. Open the Receipts tab.
  3. Narrow the list with Date range and Status if you need to.
  4. Open a row's Invoice or Receipt. Use Previous and Next to page through older ones.

Accessing Receipts on the Mobile App

  1. Tap Menu in the bottom bar, then Settings → Billing.
  2. Open the Receipts tab.
  3. Narrow the list with Date range and Status if you need to.
  4. Open a row's Invoice or Receipt. Use Previous and Next to page through older ones.

Filtering and Downloading Receipts

Once you're on the Receipts page (web or mobile app), you can narrow down the list or save a copy of any invoice:

  • Filter by date range: Use the "Date range" dropdown to view receipts from a specific period (e.g., "Last 12 months")
  • Filter by status: Use the "Status" dropdown to view receipts by payment status (e.g., "All statuses," "Paid")
  • Download an invoice: Click the download icon next to any receipt to save a copy for your records

Frequently Asked Questions

Can I download a receipt as a PDF? Yes. On the web or mobile app, select Invoice or Receipt (download icon) on any row to save a copy.

Why don't I see a receipt for a recent charge? Receipts can take a short time to generate after a payment is processed. If a recent charge is missing after 24 hours, contact our support team for assistance.

Can I access receipts for canceled trackers? Yes, receipts remain available in your account history even after a tracker's subscription has been canceled.

Is receipt access available on both the web and mobile app? Yes, you can view your receipts through either the web app or the mobile app using the steps above.

Need more help? Contact our support team by phone at 877-212-7400, chat, submit a ticket, or email support@gethapn.com.

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