Need help from a person? Here's how to reach the Hapn team.
Live chat — instant support, 24/7
The fastest way to talk to someone is live chat, available around the clock on our contact page.
Submit a ticket
Submit a request and our support team will reply by email. You can also use the contact form at gethapn.com/contact, or email support@gethapn.com directly.
Questions about purchasing or plans? Call our Sales team at 1 (844) 579-2778.
What to include
Including these details up front usually saves a full back-and-forth:
- Your tracker's IMEI number — printed on the device and shown in your account. See Where do I Find my Tracker's IMEI Number?
- Your tracker model (for example: Atlas, Pulse OBD, GV-57)
- What's happening — what you expected, what you're seeing instead, and when it started
- Screenshots of anything unusual in the app, if you have them
Before you write in
Two of the most common issues have quick self-serve fixes:
- Tracker showing offline? See My Tracker is Offline: Troubleshooting Guide
- Location looks wrong? See Why is My Tracker Showing the Wrong Location?
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