How to Contact Hapn Support

Need help from a person? Here's how to reach the Hapn support team, and when.

Support hours

All times are Eastern Time:

• Monday–Friday: 7 a.m.–8 p.m.
• Saturday–Sunday: 8 a.m.–5 p.m.

During these hours our team answers calls, live chat and email.

Call support

Call 877-212-7400. The menu options direct your call to the right team.

Chat

Chat is on our contact page and available 24/7. Outside support hours you'll be chatting with our assistant; during support hours, the chat can hand you over to a person on the team.

Email or submit a ticket

Submit a request, use the contact form at gethapn.com/contact, or email support@gethapn.com. The team replies by email during support hours.

Sales

For questions about buying trackers or plans, call Sales at 1 (844) 579-2778. This number is for sales inquiries only — for help with your account, trackers or the app, call support at 877-212-7400. Sales is open the same hours as support.

What to include

Including these details up front usually saves a full back-and-forth:

• Your tracker's IMEI number — printed on the device and shown in your account. See Where do I Find my Tracker's IMEI Number?
• Your tracker model (for example: Atlas, Pulse OBD, GV-57)
• What's happening — what you expected, what you're seeing instead, and when it started
• Screenshots of anything unusual in the app, if you have them

Before you get in touch

Two of the most common issues have quick self-serve fixes:

• Tracker showing offline? See My Tracker is Offline: Troubleshooting Guide
• Location looks wrong? See Why is My Tracker Showing the Wrong Location?