What Do the Lights on My Asset Tracker Mean? Complete LED Indicator Guide

This guide explains the meaning of the light indicators on your Asset Tracker device and their patterns during various operations.   

Contents

• Light Indicator Basics
• Power-On Sequence
• Standard Operation
• Charging Status Indicators
• Quick Reference Chart
• Troubleshooting Light Patterns

Light Indicator Basics

Your Asset Tracker has two LED indicators that communicate its status:

• BLUE Light (GPS Light): Indicates GPS/satellite connectivity status
• GREEN Light (Status Light): Indicates cellular connectivity status

Note: During normal tracking operation, no lights will be visible. This is intentional to conserve battery power.

Power-On Sequence

When turning on your Asset Tracker from a powered-off state:

1. Press and hold the face button

   • No lights will appear for approximately 3 seconds
   • Both blue and green lights will then illuminate solid for 1 second
   • Action: Release the button as soon as you see the lights

2. Connection Process Begins

   • BLUE light (GPS): Will flash while searching for satellites
     • Becomes solid briefly when connected
     • Then turns off completely
   • GREEN light (Cellular): Will flash rapidly while searching for cellular network
     • Changes to slow flashing when connected
     • Then turns off completely

3. Connection Complete

   • When both lights turn off, the device is operating normally
   • The device is now tracking and sending location data

Important: For new devices or those with fully depleted batteries (0%), the first button press only activates the power-on sequence. The tracker isn't actively tracking until the connection process completes.

Standard Operation

During normal tracking operation:

• No lights will be visible on the Asset Tracker
• This is normal and helps preserve battery life
• The device continues to track and transmit location data

Lights will only activate when:

• The face button is pressed
• The SOS function is activated
• The device is placed on a charging pad

Charging Status Indicators

Charging Pad Indicators

1. Initial Power Connection:

   • Brief red light flash
   • Brief green light flash
   • Solid green light (ready for use)

2. During Charging:

   • Solid green light changes to pulsing red when tracker is properly placed
   • Pulsing red continues until the tracker is removed, even when fully charged

3. After Charging:

   • Returns to solid green when tracker is removed

Asset Tracker Indicators During Charging

1. Charging in Progress:

   • Both blue and green lights flash simultaneously (approximately once per second)

2. Fully Charged:

   • Both blue and green lights illuminate solid (no flashing)
   • The tracker can now be removed from the charging pad

Quick Reference Chart

Troubleshooting Light Patterns

No lights when pressing face button:

• Battery may be completely depleted
• Place on charging pad for at least 30 minutes, then try again
• If still unresponsive, contact support

Continuous rapid flashing of green light:

• Indicates difficulty connecting to cellular network
• Move to an area with better cellular coverage
• Try again after a few minutes

Blue light continues to flash without becoming solid:

• GPS signal may be obstructed
• Move to an open area with clear view of the sky
• Allow up to 10 minutes for satellite acquisition

Need more help? Contact our support team at support@gethapn.com or submit a ticket.