How to Return or Exchange Your Order

Contents

• Return Eligibility
• Return Process for Direct Purchases
• Return Process for Amazon Purchases
• Hapn Lifetime Guarantee
• Subscription Cancellation
• Frequently Asked Questions

Return Eligibility

Eligible for Return/Exchange:

• Products purchased from spytec.com or gethapn.com within 30 days of purchase
• Products in original packaging with all included accessories
• Products that are not damaged due to misuse

Not Eligible for Return/Exchange:

• GPS tracking service plans (these are nonrefundable)
• Products damaged due to misuse or modification
• Products without proof of purchase

Return Process for Direct Purchases

If you purchased your product directly from our website (spytec.com or gethapn.com), follow these 4 simple steps:

1. Submit an RMA Request
   • Complete our Return Merchandise Authorization form
   • Include your order number and reason for return
2. Receive RMA Confirmation
   • We'll email you to confirm receipt of your request
   • Your email will include an RMA number and return shipping instructions
   • Note: Returns without an authorized RMA number cannot be processed
3. Ship Your Return
   • Package your item securely in its original packaging if possible
   • Include all original accessories, manuals, and components
   • Clearly mark the RMA number on the outside of the package
   • Ship to the address provided in your RMA confirmation email
4. Receive Your Refund or Replacement
   • We'll process your return within 3-5 business days after receipt
   • Credit card refunds typically appear on your statement within 1-2 billing cycles
   • Replacement items will be shipped after we receive and inspect your return

Important: If returning a tracker, remember to cancel your subscription to avoid continued billing. See the Subscription Cancellation section below for instructions.

Return Process for Amazon Purchases

If you purchased your product through Amazon:

1. Use our RMA Form
   • You can use our standard Return Merchandise Authorization form to initiate your return
   • Select "Amazon" as your purchase source in the form
   • Provide your Amazon order number

OR

2. Use Amazon's Return System
   • Go to "Your Orders" in your Amazon account
   • Find the order and select "Return or Replace Items"
   • Follow Amazon's instructions to complete your return
   • Amazon-specific return policies will apply

Hapn Lifetime Guarantee

The Hapn Lifetime Guarantee provides additional protection for your purchase:

• Covers products purchased from an authorized retailer (including our websites and Amazon)
• Qualifies you for a product exchange with valid proof of purchase
• Requires an active subscription for coverage
• Is non-transferable to subsequent owners

The Lifetime Guarantee does NOT cover:

• Compatibility issues caused by third-party technology
• Damage from improper use or accidents
• Products without an active subscription

Subscription Cancellation

After returning your tracker, remember to cancel your subscription to prevent further billing:

1. Log in to your account on app.gethapn.com
2. Go to Account Settings
3. Select "Billing"
4. Choose "Cancel plan for a tracker"
5. Follow the prompts to complete cancellation

For detailed cancellation instructions, see our How to Cancel Your Subscription guide.

Frequently Asked Questions

Who pays for return shipping? Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

How long do I have to return my purchase? Returns must be initiated within 30 days of the delivery date.

Can I return a partially used product? Products must be in resalable condition with all original packaging and accessories to qualify for a refund.

What if my product is defective? Defective products reported within 30 days of receipt qualify for free return shipping and immediate replacement.

Need additional help? Contact our support team at support@gethapn.com or submit a ticket.