Using Your Dash Cam in Hapn: Footage, Requests and Live View – Hapn Help Center

Your dash cam does two things in Hapn: it uploads what it thinks matters, and it holds everything else until you ask for it. Understanding that split is most of what you need to know — it's why an incident from an hour ago may not be sitting there waiting for you, and why you can still get it.

Applies to: the Hapn web app at app.gethapn.com, with a Pulse Vision AI Dash Cam installed and reporting. For the hardware itself — LEDs, buttons, mounting — see User Manual: Hapn Pulse Vision AI Dash Cam.

How footage reaches you

Automatically. When the camera detects something worth keeping, it uploads a clip or a snapshot on its own. These arrive in the Media Library marked Auto-captured, and they're tagged with the event that triggered them.
On request. Everything the camera records is stored on the card inside the device. It isn't all uploaded — there's far too much of it. When you need a specific stretch of time, you ask for it and the camera sends that piece up.

So the honest expectation: if the camera didn't flag it, you have to go and get it. That takes about a minute.

How it actually works

Three things happen in sequence, and knowing the order explains almost every question people have about dash cam footage.

The camera records to its own card while the vehicle is in use. That recording never leaves the device on its own — there is far too much of it to send.
An event triggers a capture. When something on the event list happens, the camera records that moment as an event and sends it up to Hapn. The white recording LED blinks fast while an event recording is in progress.
The captured item lands in the Media Library, marked Auto-captured and tagged with the event that caused it. Snapshots come up automatically; footage you want beyond that, you request.

Which events trigger a capture — and check yours

The triggers are set per camera, and they can each be switched on or off. Five are available:

Crash
Harsh Acceleration
Harsh Braking
Harsh Turning
Power Disconnected — the camera losing power, which is what you want to know about if someone unplugs it

This is the first thing to check if you never seem to get event footage. If these toggles are off for a camera, nothing is captured automatically no matter how hard the vehicle is driven — the footage is still on the card, but nobody is being told to fetch it.

To review or change them:

Open the camera from the Live Map and select Settings in the bar at the bottom.
Under Dash Camera Settings, select Change next to Configure Dash Camera.
Set the toggles under Event Configuration. Enable All turns on the whole list at once.
Select Save.

The other camera settings in that panel

Dash Camera Audio — records audio along with video, or not. Worth a thought before you switch it on: recording people talking has different rules in different places, and your drivers should know either way.
Flip Road Camera Video and Flip Driver Camera Video — rotate either lens 180°. These exist because the camera can end up mounted upside down depending on the windscreen; if your footage is inverted, this is the fix, not a fault.

What lives where

On the camera: continuous recording, on a card, as a rolling window that overwrites the oldest footage. How far back it reaches depends on how much the vehicle runs.
In Hapn: event captures that came up automatically, plus anything you have requested.

That split is why timing matters more than anything else here — see “Selected time range has no footage available” below.

The Media Library

Select Historical Tracking → Media Library in the left sidebar.

Four tabs:

Videos and Images — the footage and snapshots you actually have.
Video Requests and Image Requests — what you've asked for, so you can see what's still coming.

Each row shows a preview, the time, which tracker it came from, the location, which camera recorded it (road-facing or driver-facing), and the event behind it.

Narrow the list with the tracker picker, the date range (it opens on the last 30 days), and the Auto-captured checkbox — untick it to see everything rather than only what the camera flagged by itself.

Requesting footage from a specific moment

In the Media Library, select Request Video.
Choose the camera from the picker at the top right.
Use the Driver / Road toggle to choose which lens you want. Road is the windscreen view; Driver is the cabin.
Pick the date.
On the timeline along the bottom, select the window you want. The default selection is 10 minutes, and the range you've chosen is spelled out for you — for example Selected Time Range: 10:00 AM – 10:10 AM (10m).
Select Request Footage.

Reset clears your selection; Cancel abandons the request.

The request then appears on the Video Requests tab. The camera has to be powered and connected to send it, so a vehicle that's parked up with the ignition off may not deliver until it next runs.

“Selected time range has no footage available”

You'll see this in red under the timeline when the window you picked isn't on the camera's card. Usually one of:

The vehicle wasn't running. The camera records while the vehicle is in use, not around the clock.
It's too old. The card holds a rolling window and overwrites the oldest footage. The busier the vehicle, the shorter that window.
The camera was offline or unpowered during that period.

This is the reason to pull incident footage the same day. Waiting a week is how footage gets lost — not because Hapn deleted it, but because the camera recorded over it.

Live view and stills from an asset

Open a camera asset from the Live Map and expand Dashcam Feed in the panel on the left. You get:

Take Picture — grabs a still from the camera right now.
Live Stream — opens a live view.
Recent recordings, with View recordings to jump to the Media Library.

Both need the camera to be online and powered. A camera that's been offline for months will show No recent recordings and won't stream.

A workable habit

Check the Media Library's Auto-captured items periodically — that's where harsh braking and crash events land without anyone asking.
When something is reported to you, find the time first. The Speeding Report and the Alerts & Issues feed both give you timestamps, and the speeding report links straight into that moment in history.
Request the window around it that day.
Once you have it, download it if it matters — an insurer or a customer dispute may surface long after the card has overwritten the original.

Related help