The Hapn Dash Cam is a state-of-the-art 4G smart dash camera designed to enhance fleet management and driver safety. This advanced device integrates high-definition video recording with comprehensive telematics features, providing real-time insights and monitoring capabilities for your vehicles.

This manual will help you get started. Welcome to Hapn.

1. What's in the Box 
2. Buttons, Lights, and Ports
3. Getting Started With Your Device
4. Frequently Asked Questions
5. Troubleshooting 
6. Technical Specifications 
7. Key Features
8. Platform Settings 
9. Help and Support 
10. Warranty

What's in the Box

• CV200 Dash Cam with SIM card installed
• Mounting bracket with 3M adhesive tape
• USB Type-C charging cable
• Installation OBD adapters 

Buttons, Lights, and Ports

Physical Features

• Multifunction (SOS) Button: Located on the outside of the device at the opposite end from the lights
• Reset Button: Located under a removable side flap
• Ports (under side flap): SIM card slot, Flash card slot (supports up to 128GB), USB Type-C port

LED Indicators

The device has 4 LED indicator lights that show different statuses:

• Multifunction (SOS) Button: Located on the outside of the device at the opposite end from the lights
• Reset Button: Located under a removable side flap
• Ports (under side flap): SIM card slot, Flash card slot (supports up to 128GB), USB Type-C port

Getting Started With Your Device

Step 1 - Locate Your IMEI

Locate the International Mobile Equipment Identity (IMEI) number on your camera. The number is 15 characters long and is printed on the device label. You will need to enter it to set up your account.

Step 2 - Activate Your Dash Camera

• From your computer or smartphone, go to: gethapn.com/activate
• Follow the activation steps. Tip: Keep your device IMEI handy.
• Login to the tracking app by:

• Going to app.gethapn.com from your computer

• Downloading our mobile apps:

○ Download Hapn for iOS from the App Store

○ Download Hapn for Android from Google Play

Once you're logged into your tracking applications, you'll need to make sure your camera is connected by following the steps below.

Step 3 - Installation

Windshield Mount

• Clean the windshield mounting area thoroughly
• Attach the mounting bracket using the 3M adhesive tape
• Mount the device to the bracket
• Position the camera to face forward with a clear view of the road

OBD Port Installation

• Use the OBD adapter (included)

• Plug into vehicle's OBD port

   

Step 4 - Initial Power-Up and Testing

• Connect power to the device using your chosen installation method
• Verify all LED lights are functioning
• Take the vehicle for a 10-15 minute drive to allow GPS to acquire signal
• Check the Hapn platform to confirm the device is reporting location correctly
•  

Important Facts

• Reporting intervals can be configured from 5 seconds to hours, depending on your needs
• Video recordings are stored on the internal SIM card (supports up to 128GB) and the camera supports up to 256 GB card.
• Videos can be accessed through the Media Library feature in the Hapn platform
• Event snapshots are automatically uploaded for quick review
• The device captures Full HD (1080p) footage with a wide-angle lens (>140° field of view)
• Optional driver-facing camera available for comprehensive cabin monitoring

Frequently Asked Questions

Q: Platform says the device is in New Jersey or shows an old location.

A: Verify the lights are functioning properly and take the vehicle for a 10-15 minute drive to allow the device to acquire GPS signal and report location.

Q: What should I do if my device says "last updated X days ago"?

A: Verify that the LED lights indicate proper operation and the device is properly positioned with clear sky view. If the problem persists, try pressing the SOS button (long press 3+ seconds) or contact support@gethapn.com

Q: How do I access recorded video footage?

A: Log into the Hapn platform and navigate to the Media Library feature. Event snapshots are automatically uploaded, and you can request full video uploads as needed.

Q: Can I add a driver-facing camera?

A: Yes, an optional driver-facing camera accessory is available that works natively with the CV200 device and the Hapn platform.

Q: The device is not updating. What should I do?

A: First, check that all LED lights indicate proper operation. Take the vehicle for a 10-15 minute drive. If still not updating, try the reset button under the side flap. If issues persist, contact support@gethapn.com

Troubleshooting

Device Reset Procedures

• Soft Reset (SOS Button): Long press the multifunction SOS button for 3+ seconds
• Hard Reset: Remove the side flap and press the reset button underneath

Common Issues and Solutions

Issue: No LED lights illuminated

Solution: Check power connections and verify operating voltage is between 8V-32V DC

Issue: GPS light (blue) is slow blinking

Solution: Device cannot acquire GPS signal. Ensure device has clear view of sky and is not surrounded by metal. Reposition if necessary.

Issue: Cell light (green) is slow blinking

Solution: No cellular network connection. Check that you're in an area with cellular coverage. Device may need time to register on network.

Issue: Recording light (white) is slow blinking or not recording

Solution: Check that Flash card is properly inserted and has available storage. Try reformatting the Flash card (will erase all data).

Technical Specifications

Key Features

• High-Definition Recording: Captures clear Full HD (1080p) footage with a wide-angle lens for comprehensive road visibility
• Secondary Camera Support: Optional plug-and-play driver-facing camera for in-cabin monitoring
• Advanced Connectivity: LTE Cat 6 technology ensures seamless live streaming and quick access to footage
• Smart AI Integration: Optional Advanced Driver Assistance Systems (ADAS) and Driver Monitoring Systems (DMS)
• Comprehensive Telematics: GNSS positioning, real-time tracking, driving behavior monitoring, and incident reporting
• Flexible Installation: Multiple mounting options with hardwired or OBD power connections

Platform Settings

Configure your device settings through the Hapn platform:

• Reporting Mode: Set update intervals from 5 seconds to hours based on your tracking needs
• Ignition Mode: Select "Hardwired Mode" for direct power connections or "OBD Adapter Mode" for OBD installations
• Video Settings: Configure recording quality, event triggers, and upload preferences
• Alerts and Notifications: Set up geofence alerts, speed alerts, and driving behavior notifications

Help and Support

Thank you for purchasing a Spytec GPS product. We appreciate your business and strive to make your experience the best possible.

Technical Support: support@gethapn.com 

Billing Questions: support@gethapn.com 

User Manuals and Documentation: https://help.gethapn.com 

Login to Platform: app.gethapn.com

iOS App: Available on the Apple App Store

Android App: Available on Google Play Store

Warranty

The Spytec GPS 6-month hardware warranty covers products purchased online or from an authorized retailer. Products under warranty qualify for an exchange with a valid receipt and an active subscription and is non-transferable.

The warranty does NOT cover:

• Compatibility or functionality problems caused by actions or technology of third parties
• Damages from improper use, including use of incompatible accessories
• Unauthorized modifications to the device
• Negligence, environmental or natural disasters
• Loss, theft, or water damage

Devices that are covered will be repaired or replaced at the discretion of Spytec GPS. Devices requiring replacement will be fulfilled with a new or refurbished unit, or a similar unit if the original is no longer available.

To take advantage of our warranty, visit http://www.spytec.com/pages/returns and review our Returns Policy. If your device meets the guidelines, proceed to the Return Authorization Form.