Applies to: Hapn Atlas Mini · Platform: the Hapn mobile app and the web app at app.gethapn.com.

The Atlas Mini Tracker is ideal for uses that require small size. It is ultraportable, giving you the flexibility to utilize the tracker almost anywhere.

This manual will help you get started. Welcome to Hapn.

What's in the box

• 5-pin charger
• Tracker

Step 1 - Locate your IMEI

Locate the International Mobile Equipment Identity (IMEI) number on the bottom of your tracker. The number is 15 characters long. You will need to enter it to set up your account.

Step 2 - Activate your tracker

1. From your computer or smartphone, go to: checkout.gethapn.com 
2. Follow the activation steps. Tip: Keep your tracker IMEI handy.
3. Login to the tracking app by:
   1. Going to app.gethapn.com from your computer
   2. Going to our website, gethapn.com and clicking “Login”
   3. Downloading our mobile apps:
      1. Download Hapn for iOS
      2. Download Hapn for Android
4. Once you’re logged into your tracking applications, you’ll need to make sure your tracker is connected by following the steps below.

Finding your tracker's settings in the app: on the mobile app, tap the tracker on the Live screen, then Settings on its card; on the web, select the tracker on the Live Map, then Settings. Reporting Mode is near the top. Ping, Reboot and the hardware options for your model are under Advanced Settings. Reporting Mode, Ping and Reboot each apply with their own button; tap or click Save for name, icon and switch changes.

Step 3 - Charging

1. Plug in wall charger, then connect charger to micro tracker. The magnets on the 5 pin connector ensure the charger will only snap on the correct way.
2. Power LED will flash red while charging, and will turn solid white when fully charged.
3. Charge for at least 2-3 hours, or until the LED turns solid white.
4. Disconnect from charger. The LEDs will go out.

Step 4 - Placement of the tracker
 

If the device goes inside the cabin of the vehicle, we recommend under the passenger seat:

• lights side up, back on the floor
• close to windows as possible
• avoid metals between the tracker and windows - no trunk, no glove box, no center console

If the device is being carried around with a person, the goal is to expose the face side of the unit to open sky as much as possible.

 

Important Facts

• The Atlas Mini’s update frequency is set by its reporting mode. You can choose modes that update based on movement and stops, or modes that update on a time interval (for example, every hour or every 24 hours). See Reporting Modes: How to Adjust Your Tracker’s Update Frequency.
• The more frequently the device is set to update, the faster the battery will be depleted. For example, 1-minute updates with an hour of movement per day will result in approximately 12.5 days of battery life, while 1-minute updates with 4 hours of movement per day will result in approximately 4 days of battery life.
• Because of the Mini device's ultra-small size, it does have smaller antenna for cell and satellite reception than some of our full sized units, so it is very important to get good placement of the device to maximize its view of open sky and ensure there is no connection loss.
• The device is alternating the cell connection on and off even during travel, so it can often fail to receive commands sent from the tracker settings. Connecting the charger to the device will allow it to keep the cell connection open and maximizes the device's ability to receive commands.

FAQs

Question

My device's location isn't showing on the map.

Answer

Make sure the device is powered on by pressing the face button, and you should see the light come on immediately when the button is pressed, which indicates the unit was already powered on and you are triggering the SOS function. After the device is confirmed to be powered on, take it outside to expose it to open sky and keep it moving while pressing and holding the face button to force it to send us a position.

Question

My tracker says it's online, but is showing the wrong location.

Answer

This means the device may not have a strong GPS signal. Take it outside to open sky for a 10-minute walk or drive, and its location should update more accurately.

Question

What should I do if my device is still not updating after troubleshooting?

Answer

Verify that the device is on a Normal or higher reporting mode so that motion should be triggering it to report. Verify the device is powered on by pressing the face button to see immediate white light. Verify the device is in a populated area with excellent cellular coverage. If the problem persists, email support@gethapn.com. You can also call support at 877-212-7400 or chat with us — see How to Contact Hapn Support for hours.

Specifications

Help

Thank you for purchasing a Spytec GPS product. We appreciate your business and strive to make your experience the best possible. If you have any issues with your product, contact us at the following addresses:

Email tech support questions and/or billing questions to: support@gethapn.com

Log into your tracker at: app.gethapn.com

To download the IOS app go to: Hapn GPS on the App Store

To download the Android app go to: Hapn GPS on Google Play

Warranty

The Spytec GPS 6-month hardware warranty covers products purchased online or from an authorized retailer. Products under warranty qualify for an exchange with a valid receipt and an active subscription and is non-transferable. The warranty does NOT cover compatibility or functionality problems caused by the actions or technology of third parties. This warranty does NOT cover damages resulting from improper use of the device (including the use of incompatible accessories such as chargers, storage devices, etc.), unauthorized modifications to the device, negligence, any environmental or natural disasters, or loss or theft. This warranty does NOT cover water damage.

Devices that are covered will be repaired or replaced at the discretion of Spytec GPS. Devices

requiring replacement will be fulfilled with a new or refurbished unit, or a similar unit if the original unit

is no longer available.

To take advantage of our warranty, go to https://gethapn.com/returns/#stepss and review our

Returns Policy. If your device meets the above guidelines as well as the guidelines on our website,

please click the button to proceed to the Return Authorization Form. In the event that our online

guidelines change, this warranty will supersede any newer changes. Once you have filled out the

Return Merchant Authorization Form, please wait for instructions.