How to Reboot Your GL300 Tracker

Contents

• When to Reboot Your Tracker
• Method 1: Manual Reboot
• Method 2: Remote Reboot
• After Rebooting
• Troubleshooting

When to Reboot Your Tracker

Occasionally rebooting your GL300 tracker can help resolve these common issues:

• Tracker not appearing on the map
• Intermittent or delayed location updates
• Connection issues with cellular network
• Unusual battery drainage
• Tracker appears online but isn't updating

A reboot refreshes the device's systems and forces it to reestablish connections, similar to restarting your smartphone.

Method 1: Manual Reboot

IMPORTANT: The GL300 must be disconnected from any power source (unplugged from charger) before performing a manual reboot.

Step 1: Locate the Power Button

The power button is located on the top of the GL300 tracker.

Step 2: Initiate Shutdown

1. Press and hold the power button until the red LED light begins to flash (approximately 10-15 seconds)
2. Release the power button once the red light starts flashing

Step 3: Complete the Reboot Process

1. Watch for both green and blue LED lights to flash briefly
2. All lights will then turn off, indicating the tracker has shut down
3. Wait approximately 15 seconds with the device powered off
4. Press the power button again until the blue LED light illuminates
5. The tracker will now go through its normal startup sequence

Method 2: Remote Reboot

If you can't physically access your tracker, you can reboot it remotely through the web application.

Prerequisites

• The tracker must be online (have an active cellular connection)
• If the tracker is currently offline, the reboot command will be queued and executed when the tracker next connects

Remote Reboot Steps

1. Log in to your account at app.gethapn.com
2. Navigate to your tracker in one of these ways:
   • Click directly on the tracker from the map view, then select "Tracker Settings"
   • OR open the menu and select "Asset and Tracker Management" → select your tracker
3. In the tracker settings page, scroll down to find the "Reboot" option
4. Click the "Reboot" button to send the command to your tracker
5. A confirmation message will appear when the command has been sent

After Rebooting

After a successful reboot, you should observe:

1. Normal LED Behavior:
   • Blue light (GPS): Will flash while searching for satellites, then turn solid once it establishes a GPS lock, and finally turn off
   • Green light (Cellular): Will flash rapidly while connecting to the cellular network, then switch to slow blinking (approximately once every 3 seconds) when successfully connected
   • During normal operation, the green light should continue to blink slowly, indicating an active cellular connection
2. Location Updates:
   • The tracker should resume sending location updates within 5-10 minutes
   • You may need to refresh your Hapn application to see the latest data

Troubleshooting

If the tracker doesn't power back on after manual reboot:

• Ensure the battery has sufficient charge
• Connect to a power source for at least 30 minutes, then try again
• If the device still won't power on, contact support

If blue light continues to flash and never becomes solid:

• Move the tracker to an area with a clear view of the sky
• Allow up to 10 minutes for the tracker to acquire a GPS signal
• Buildings, dense tree cover, and metal objects can interfere with GPS signal

If green light never switches to slow blinking:

• Check that you're in an area with cellular coverage
• Verify your subscription is active
• Try taking the tracker to a different location with known good cellular reception

If remote reboot doesn't resolve connection issues:

• • Try the manual reboot method if possible
  • If problems persist after multiple reboot attempts, contact support for assistance

Need additional assistance? Contact our support team at support@gethapn.com or submit a ticket.