Why is the App Tracking My Phone and Not My Tracker?

What You'll See

Our app provides the ability to see your GPS tracker location and your phone's location at the same time. Your phone's location appears as a blue dot, and your tracker location appears as a tracker icon:

If you are not seeing your tracker's location, you can follow these steps to resolve the problem:

How to Resolve

• GL300 Tracker
• OBD Tracker
• Hardwired Tracker

GL300 Tracker

• Your device likely needs to obtain a cellular / GPS connection:
  • Charge your tracker: Ensure your tracking device is fully charged. The device typically takes 4-6 hours to charge.  Learn more about how to charge your GL300 tracker.
  • Reboot your tracker: Once the tracker has been powered on using the button on the top, it will then need to be rebooted.  Learn more about how to Reboot your GL300.
  • Test your tracker: Walk or drive around outside for 5 to 10 minutes with your tracker. The lights will indicate the connection of the tracker. Learn more about the lights on your tracker.
  • Check your signal: Log in to your account to see if you're getting a signal. 
    
    
• If you are still experiencing trouble with tracking your device on your account, please contact our support team for further assistance. 

OBD Tracker

• Your device likely needs to obtain a cellular / GPS connection:
  
  • Plug your device into the OBD into the OBD port of your vehicle. Review our article for more information: How do I install the OBD Tracker?
  • Check the lights on your tracker. The lights will indicate the connection of your tracker: 
    • The blue light (GPS) will go from blinking to a solid color.
    • The green light (CEL) will go from blinking rapidly to a slower blink.
  • Check your signal: Log in to your account to see if you're getting a signal. 
    
    
• If you are still experiencing trouble with tracking your device on your account, please contact our support team for further assistance. 

Hardwired Tracker

• Your device likely needs to obtain a cellular / GPS connection:
  • Ensure your tracker is installed in the vehicle. We recommend installation by a professional technician. 
  • Test your tracker: Drive around outside for 10 to 15 minutes with your tracker. The lights will indicate the connection of the tracker:
    • The red light (GPS) will go from blinking to a solid color.
    • The green light (CEL) will go from blinking rapidly to a slower blink.
  • Check your signal: Log in to your account to see if you're getting a signal. 
    
    
• If you are still experiencing trouble with tracking your device on your account, please contact our support team for further assistance.