If you need to return or exchange a product purchased from spytec.com or gethapn.com, you can follow the instructions below to initiate the process. If your purchase was through Amazon click here for their return instructions.
|💡 Quick Tip: If you have an active account, please ensure your subscription is canceled after returning your tracker to stop your billing. Click here for steps to cancel your account.|
Complete Your Return in 4 Easy Steps:
- Complete our RMA (Return Merchandise Authorization) form.
- We’ll email you to confirm that we received your request, and provide an RMA number.
- We’ll email you updates on the status of your return.
- Your credit card will be credited, or your item replaced (whichever applies) within 3-5 business days, once your return is received and approved.
- By filling out the form below you agree to the return policy herein.
No return/exchange on the following
GPS tracking service plans are nonrefundable. If you need to cancel your subscription plan, please click here for steps to cancel your account.
Hapn Lifetime Guarantee
The Hapn lifetime guarantee covers products purchased online or from an authorized retailer. Products under warranty qualify for an exchange with a valid receipt and an active subscription and are non-transferable. The warranty does NOT cover compatibility or functionality problems caused by the actions or technology of third parties.