How do I Replace a Tracker?

There are several reasons why a tracker may need to be replaced. If your device does need to be replaced, follow the steps below to activate the new tracker on your account.

Please note: An active tracker can only be replaced with the same model tracker as before. If you want to replace it with a different model, you'll need to cancel your current subscription and add the replacement as a new tracker using these steps: How do I add a new or additional device to my service?

• Website
• Mobile App

Website:

Step 1: Log in to our app from a web browser: app.gethapn.com

Step 2: Once logged in, click the Gear Wheel icon in the upper right corner.

Step 3: Navigate the "Billing" tab from the menu on the top, then select "Replace an active tracker." from the drop-down.

Step 4: Here you will see a list of your active device(s). Select the device you wish to replace and select "Next."

Step 5: Enter the IMEI of the new device and select 'Replace the Tracker." You'll receive a confirmation message once complete. 

If you are unable to find your IMEI number, please follow the steps from this article: Where do I Find my Trackers IMEI Number?

Step 6: Once the swap has been completed, the new tracker will be live on your Hapn account. To ensure your device begins tracking, follow these steps: How Do I Make Sure My Tracker Gets Picked Up on the Hapn Map?

Mobile App:  

Step 1: Log into your account from the mobile app

Step 2: Tap the menu icon on the bottom right-hand side. 

Step 3: Scroll down to the 'Preferences' section and tap 'Account.'
Step 4: Click the  button on the right-hand side. 

Step 5: On the pop-up menu, select 'Replace a new tracker.'
Step 6: Verify your account by re-entering your login information.

Step 6: The list of active devices on your account will appear. Select the device you wish to replace and select "Next."

Step 7: Enter the IMEI of the new device in the box. 

If you are unable to find your IMEI number, please follow the steps from this article: Where do I Find my Trackers IMEI Number?

Step 8: Once the swap has been completed, the new tracker will be live on your Hapn account. To ensure your device begins tracking, follow these steps: How Do I Make Sure My Tracker Gets Picked Up on the Hapn Map?