How Do I Reactivate a Device?

If you had service previously, and you're looking to get started again, you can follow these steps to reactivate your device.

• Website
• Mobile App

Website

Step 1: Log in to our app from a web browser: app.gethapn.com

Step 2: Once logged in, you can click the Gear Wheel in the upper right corner OR your Initials > Settings

Step 3: Navigate to the end of the menu along the top of the screen and click the  button.

From the dropdown on the right side, select "Reactivate an inactive tracker".

Step 4: For security purposes, re-enter your account password.

Step 5: Select "Reactivate" for the device you wish to restart service with.

*Please note: If you do not see your tracker listed, you will need to add the tracker to your account. Please review our article for more information: How do I add a new or additional device to my service?

Step 6: Confirm all the details of the device to reactivate, and hit "Reactivate".

*Please Note: If you wish to change the card you'll be reactivating the device on, follow these instructions: How do I update my payment information?

Step 7: Once reactivation is complete the tracker will be live on your Hapn account. Follow these steps to get the tracker online:

• Charge Up: Ensure your tracking device is fully charged. (The device usually charges within 4-6 hours. Once fully charged the red light will go solid.)
• Power On: Turn on your tracking device using the power button located on the top of the device.
• Connect: If not immediately connected to our GPS satellite network, walk or drive around outside for 5 to 10 minutes.
• Log In: Head over to the Hapn App to start tracking. 
  • If you prefer to download our mobile app, you can do so here: Where can I get the Hapn mobile app?
    

Mobile App

Step 1: Log into your account from the mobile app

Step 2: Tap on the menu icon on the bottom right-hand side. 

Step 3: Scroll down to the 'Preferences' section and select 'Account.'

Step 4: Click the  option on the right-hand side. 

Step 5: On the pop-up menu, select 'Reactivate an inactive tracker'

Step 6: For security purposes, re-enter your account password.

Step 7: Select "Reactivate" for the device you wish to restart service with.

*Please note: If you do not see your tracker listed, you will need to add the tracker to your account. Please review our article for more information: How do I add a new or additional device to my service?

Step 8: Confirm all the details of the device to reactivate, and hit "Reactivate".

*Please Note: If you wish to change the card you'll be reactivating the device on, follow these instructions: How do I update my payment information?

Step 9: Once reactivation is complete the tracker will be live on your Hapn account. Follow these steps to get the tracker online:

• Charge Up: Ensure your tracking device is fully charged. (The device usually charges within 4-6 hours. Once fully charged the red light will go solid.)
• Power On: Turn on your tracking device using the power button located on the top of the device.
• Connect: If not immediately connected to our GPS satellite network, walk or drive around outside for 5 to 10 minutes.
• Log In: Head over to the Hapn App to start tracking.